Here’s how to recognize an unacceptable hotel room and how to ensure your actions don’t jeopardize your claims against the hotel. If you travel enough, eventually you’ll be disappointed with an unacceptable hotel room you booked. It might be that you...
If you plan to travel anywhere in 2023, you probably need travel insurance. Wars, a possible recession and the ongoing COVID-19 pandemic have made travel insurance a necessity for most travelers. “Travel is unpredictable and will continue to be so in 2023,” warns...
Whether through upgrading with miles, money, or just paying extra, everyone loves the idea of flying business (or first) class. But watch out when flying on transcontinental flights. For international travelers, food and beverage service has evolved since COVID...
At JFK airport, an AA plane crossed the runway on which a Delta jet was taking off. Alert air traffic controllers prevented a deadly collision. Poor FAA plane incident data leaves more questions than answers. You’ve likely read about the January 15 close call...
The price of an electric vehicle may be coming down — but not if you’re renting one. The EV charges are exorbitant. You’d think the cost of renting an electric vehicle would be falling, with Tesla slashing the price of its cars by up to 20 percent last...
Southwest had an operations meltdown during widespread winter storms and the FAA canceled all flights when their IT system malfunctioned. The Southwest Airlines meltdown in late 2022 is already legendary. The blame game will continue for months. Some travelers also...
After participating in the M.L. King Day of Service, take a tour of civil rights landmarks and learn more about Dr. King and the U.S. Civil Rights Movement. In 1957, Martin Luther King delivered a sermon he titled, “Three Dimensions of a Complete Life.” In the sermon,...
Knowing the secret about alternate airports saves time and money What do travel gurus mean by alternate airports? Almost every time readers research how to work their way around being bumped, try to fly around storm cancellations, or look for ways to save money, they...
DOT complaints soared by more than 1,700 percent after DOT’s airline refund rules notice. Here are DOT’s answers The Department of Transportation (DOT) released its enforcement notice about airline refund rules on April 3, 2020. DOT told airlines that any...
The travel industry is full of jargon. Airline-travel agency terms often seem meaningless to travelers, like “interline agreements.” “Interline agreement,” is anything but meaningless. Sadly, many people have discovered this fact of flying...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
