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LATEST STORIES
Strategies that can get you home during weather-delay roulette
A client emailed me in a cranky mood. His plane to San Francisco was stuck in a weather delay for two hours, and then was sitting on the tarmac in Newark for over an hour. He was a victim of weather-delay roulette.
Beware! Calls on planes of British Airways are permitted, but should they be?
British Airways is permitting its passengers to make phone calls on planes while aloft. Experience has taught me that allowing voice and video phone calls on planes is a serious mistake. British Airways has begun to allow calls on planes equipped with Starlink WiFi....
POLICY
The government wants to know everything about your last trip
The Secret Service plans to use private data to bypass the Constitution. The government wants to know. The results could spell trouble for your next flight. Marilyn Kaufman didn’t realize she was inviting an observer into her living room when she signed up for a lower...
Airline consumers really want to know the full cost of travel
Two recent stories distorted what consumers want when they buy airline tickets. Passengers really don’t care how many fees there are. Nor, do they hate ancillary fees. Consumers just want a way to see the full cost of travel prior to purchasing a ticket.
Hotel room-rate lies — hiding mandatory hotel fees harms travelers
False hotel advertising is a shameful and dishonest practice and it must stop. Travelers United worked together with other consumer advocates to goad the Federal Trade Commission (FTC) into protecting consumers from this kind of false advertising and drip pricing. It is working slowly, too slowly.
How to get about $600 in flight delay compensation with EU rules
International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.
TRAVEL ADVICE
Strategies that can get you home during weather-delay roulette
A client emailed me in a cranky mood. His plane to San Francisco was stuck in a weather delay for two hours, and then was sitting on the tarmac in Newark for over an hour. He was a victim of weather-delay roulette.
Here’s the AVA watchlist of endangered airlines due to the US-Iran war
Looks like the yellow-tailed bus in the sky is grounded for good. After a $500 million government rescue package collapsed this weekend, Spirit Airlines officially ceased all operations Saturday morning. But the death of Spirit is not an isolated incident. It's the...
Checked luggage costs more than your airline ticket. It’s time for this to end.
There’s a new milestone in American air travel: Checked luggage costs more than your ticket. Earlier this month, United Airlines raised its fees for the first checked luggage costs an eye-popping $50 at the airport. American Airlines, Delta Air Lines, and Southwest...
Using less mobile data when you travel. FAA finding on O’Hare AA/United scheduling spat.
While traveling we become even more dependent on our smartphones than usual. There are no other phones to use, we all need to get around so map programs are more and more important. Airline boarding passes are often loaded on cell phones. Apps that tell travelers the best hotels and restaurants are needed more than ever. And every time we pick up our mobile phone we need to use international data.
DESTINATIONS
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
