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LATEST STORIES
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
Using Apple AirTags and other devices to track luggage
More and more of us are using Apple AirTags and Tile Trackers. Since more people are flying, lost luggage is a growing market. These devices are developed to find items that often get lost. This development is perfect for travelers. They know where their checked bags...
POLICY
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
How to get about $600 in flight delay compensation with EU rules
International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.
Airlines are common carriers — they should follow the rules
This industry enjoys a special place in the American judicial structure — they are virtually exempt from the state and local court system. Instead, the Department of Transportation (DOT) has the responsibility to protect America’s consumers from the airline industry. Airlines need to follow the rules of common carriers.
You may receive $10,000 for denied boarding compensation, but don’t count on it
Since the pandemic, overall involuntary bumping has dropped more than 77 percent. The airlines are far more astute at denied boarding compensation. The airlines by law are required to pay passengers $1,550 denied boarding compensation. Some airlines have allowed gate...
TRAVEL ADVICE
Using Apple AirTags and other devices to track luggage
More and more of us are using Apple AirTags and Tile Trackers. Since more people are flying, lost luggage is a growing market. These devices are developed to find items that often get lost. This development is perfect for travelers. They know where their checked bags...
Consumer Alert: Where to find low airfares now
Bad news: Airfares are rising again in 2025, with domestic ticket prices expected to climb 10 to 15 percent, according to a new prediction. But there's good news, too. In some destinations, prices will fall this year. You have to know where to find low airfares....
How airlines often penalize early birds
Conventional wisdom was to be an early bird and book airline tickets as early as possible. Back years ago, that was true, especially with mileage award tickets. Early birds got the rewards. I have memories of waiting up until midnight 330 days or so in advance in...
13 top tips to prevent missing and stolen luggage on your next flight
Here are 13 top tips to help you prevent missing and stolen luggage on your next international or domestic flight. I'm back home from the month's long land and cruise vacation that I've been writing about. Checked luggage problems can hit any trip. They hit us three...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
