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LATEST STORIES

POLICY

Why female crash dummies have no place in safety testing today

Why female crash dummies have no place in safety testing today

A House bill is introduced to use female crash dummies in auto safety studies. Safety standards should be designed for both men and women, especially when 50 percent of drivers are women. Until now, only male dummies have been in crash studies.

Airline customer service commitments — are they worthless?

Airline customer service commitments — are they worthless?

Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”

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TRAVEL ADVICE

Travelers are breaking this rule for a cheaper flight. Should you?

Would you break a rule for a cheaper airline ticket? Susan Stevens did when she booked a hacker fare from Vienna to Frankfurt. A round-trip ticket costs hundreds of dollars less than a one-way ticket. So she bought a round-trip fare.“After I landed, I threw the return...

CORONAVIRUS

Why passengers need common airline flight credit rules

Why passengers need common airline flight credit rules

We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...

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DESTINATIONS

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.