BE HEARD: TRAVELERS UNITED GIVES YOU A VOICE IN TRAVEL

Travelers United is the #1 advocacy group in travel. Your Support Helps Us Continue Our Education, Research, and Advocacy. Be heard!

LATEST STORIES

Airlines fail and passengers get no flight delay compensation

There are a series of flight delay compensation problems that are caused by airlines, yet airlines accept little responsibility for their own actions and force passengers to pay. Two of the biggest failures of airlines that have had multimillion-dollar consequences for passengers are reservation/computer system outages and flight delays.

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POLICY

Airports love money from passengers. They hate taxing locals

Airports love money from passengers. They hate taxing locals

Airports and local Chambers of Commerce are trying to raise airport taxes. Simply stated, they want more money for themselves without asking their local taxpayers to foot the bill. They fear local taxpayers so passengers pay more.

TRAVEL

How foreign street signs can make you an ugly tourist

How foreign street signs can make you an ugly tourist

As locals in a tourist town, I complain about ugly tourists. Some destinations even have signs that ask, “If it is tourist season, can we shoot them?” So, imagine my chagrin when I joined the ranks of stupid tourists on a recent trip to Wales only because of ignorance.

New airplane emotional support animal rules are a facade

New ESA rules — an exercise in window dressing  As I reported last month, emotional support animals (ESAs) too often have attacked passengers and crew on aircraft. At times, they have inflicted serious injuries. On a Delta flight, Ronald Munday suffered severe wounds...

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How consumer advocates fight the hotel fee lobby

Consistent judicial, regulatory, and legislative consumer advocacy will work to change the system and ensure that American can enjoy basic truth in advertising. And, with any effort to change or make laws and regulations, consumers need to have patience and faith in their advocates.

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How to find family fun in Santa Fe

Amidst the art scene, family fun is everywhere in Santa Fe What can I say about Santa Fe? It's a hot destination, especially this time of year when the average daytime highs are in the mid-80s. But I'm not talking about the temperatures or even the fiery-hot cuisine...

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Basic commandments for foreigners visiting the USA

Here are some basic commandments for visiting the USA. Our country is vast and what happens in one place probably won’t be repeated in another part of the country. We are diverse and come in every size, shape, and color. Please don’t make snap judgments that we’re one and the same.

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TRAVEL SAFETY

Travelers, beware of measles hotspots in the U.S. and Europe

Travelers, beware of measles hotspots in the U.S. and Europe

Think about health issues, like measles hotspots, before traveling even in the US Travel, particularly international travel to many popular, “exotic” locales, can have serious health risks that must be considered before travel there is undertaken. Prevention and...

TRAVEL TIPS

Before selling travel souvenirs on eBay, beware

Before selling travel souvenirs on eBay, beware

Some travelers buy lots of souvenirs, or when they decide to move after many years in one place, tchotchkes are collected. And, then, many folks sell their travel mugs, dolls, plates, and bobbleheads on eBay. This is a seller-beware story for anyone who is planning on selling these travel remembrances.

18 tips to improve your hotel personal security

Hotels across the globe are recognizing that they must do more than provide clean, beautiful rooms with comfortable beds and lots of amenities. Today, most hotels in every price range are taking guest security much more seriously. Hotels have installed electronic room...

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How to know when driving is better than flying

Airlines need to keep in mind that passengers often have choices. These choices may include other competing airlines, taking trains or buses, and driving. One of the biggest changes has been in the competition between driving and planes. Many consumers are choosing to drive when given a choice to take a trip where a drive is compared to a plane to travel for up eight hours.

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Learn how secure WiFi can make a whopping difference

Having secure WiFi is important for travelers, whether they are traveling in their neighborhood or to the other side of the planet. From Starbucks to Marriott, to Segovia or Milano, secure WiFi is important. Failure to secure your Internet connection allows anyone to track your Web activity.

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Extra time before a cruise is the best insurance

Travel insurance can be a life-saver, or at least a trip-saver. But, extra time before a cruise is the best insurance. But beyond insurance, travelers can also help themselves by not cutting things too close for arrival before a cruise or a tour departs.

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4 ways to avoid electronic toll collection penalties

More and more travelers on the nation’s highways are finding tolls on roads that have no system for manual toll collection — only electronic toll collection systems. Out-of-state traveler without a local FastPass, EZ-Pass, SunPass, or other local toll-collection passes should not be penalized.

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4 reasons why your flight may take off late

Airline delays are full of gray areas. One of the most aggravating is when a traveler gets a notice from their airline, or finds out online, that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying something like, “Please be at the boarding area for the regularly scheduled time, as this may change.”

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.