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LATEST STORIES

How to get more than $700 in flight delay compensation

International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.

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Travelers, the future is sustainability, not plastics

Fifty years ago, plastic products were being hailed as great technical innovations. Today, however, the world is working to dramatically reduce global plastic consumption, to reduce plastic waste on land and in the seas to stop its devastating effects on the environment.

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POLICY

How to get more than $700 in flight delay compensation

How to get more than $700 in flight delay compensation

International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.

TRAVEL

Discover nature and history at The Buccaneer

Discover nature and history at The Buccaneer

The Buccaneer tells a wonderful story of exciting island history  Discovering nature and history at The Buccaneer is unique. The resort run by third-generation family members integrates nature and history into The Buccaneer experience. Guests who check in are...

Know these insider tips for PreCheck and Global Entry

Air travel today isn’t easy. For U.S. air travelers, the U.S. trusted traveler programs, PreCheck and Global Entry, can make it significantly easier. To negotiate airport security in the U.S. and for help getting through U.S. passport control and customs far more quickly and easily, PreCheck and Global Entry can be big timesavers.

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New legislation will stop harmful false hotel advertising

The bipartisan Hotel Advertising Transparency Act of 2019 prohibits false hotel advertising and other short-term lodging deception. Hotels and places of short-term lodging such as vacation rentals will be required to advertise a rate for a room that includes all required fees other than taxes and government fees.

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Venice for the disabled is not easy

In a way, this post pains me. It pains me because Venice is not for the disabled. Other than the top sights such as at the Doge’s Palace and St. Mark’s, the neighborhoods are laced with wheelchair-wide narrow walking streets and bridge after bridge. I am not wheelchair-bound, but I have a bad knee and after a week in Venice, the bridges wreaked havoc with my knees.

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Upgrade your Disney World vacation with these secrets

Yes, you can cut the line at Disney Of all the Disney World secrets I heard when I lived in Orlando, only one made me laugh out loud. It involved the tunnels under the theme park. They exist but are useless to the average park visitor. Disney cast members use the...

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Learn more about eating your way through Venice

Dining in Venice is a wonderful surprise. Besides the art, architecture, friendly Italians, amazing history, no cars, beautiful gondolas, and inspiring vignettes at every turn in the City of Canals, the food and drink is definitely another reason to visit.

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TRAVEL SAFETY

Hotel safety is still primarily on the shoulders of guests

Hotel safety is still primarily on the shoulders of guests

Hotel security and hotel safety have been in the news lately. Both Hilton and Disney changed their “Do Not Disturb” policy. While the new policy will help make hotel guests safer, it’s still incumbent on guests to take personal responsibility for their own safety.

TRAVEL TIPS

How to get more than $700 in flight delay compensation

How to get more than $700 in flight delay compensation

International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.

Know the laws while traveling to avoid legal trouble

Oh, the legal trouble Americans get themselves into when they're abroad "They dress immodestly," says Sheryl Hill, the executive director of Depart Smart, a nonprofit organization dedicated to improving travel safety. "They bring banned medications. They make...

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18 tips to improve your hotel personal security

Hotels across the globe are recognizing that they must do more than provide clean, beautiful rooms with comfortable beds and lots of amenities. Today, most hotels in every price range are taking guest security much more seriously. Hotels have installed electronic room...

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How to know when driving is better than flying

Airlines need to keep in mind that passengers often have choices. These choices may include other competing airlines, taking trains or buses, and driving. One of the biggest changes has been in the competition between driving and planes. Many consumers are choosing to drive when given a choice to take a trip where a drive is compared to a plane to travel for up eight hours.

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Travelers, the future is sustainability, not plastics

Fifty years ago, plastic products were being hailed as great technical innovations. Today, however, the world is working to dramatically reduce global plastic consumption, to reduce plastic waste on land and in the seas to stop its devastating effects on the environment.

read more

Do you need to fix a travel problem? Don’t call!

For travel complaints, write don’t call. It is always better to get everything in writing whever dealing with service failures of airlines, hotels, and other travel providers. The b asic rule is write to solve travel problems. Only use the phone to get the right email address.

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How to choose an airline seat

Window or aisle travelers? Window proponents say a view and a place to sleep make theirs the superior choice. Passengers who prefer the aisle seats say they have easy access to the restrooms and the possibility of a little extra legroom. Both sides agree: they dislike the middle seat.

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.