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LATEST STORIES
Why can foreign transaction fees apply here in the USA?
US consumers waste millions of dollars each year paying foreign transaction fees on credit cards. In many cases don’t even know they are paying these fees. Half of all credit card users don’t know whether their card has a foreign fee. But that is only part of the problem.
Today’s passengers and airport amateurs are like yesteryear’s holiday travelers
Travel today means crowds of first-time travelers, the older and slower passengers, and the inexperienced — just like the old holiday travel days. Over the years I've written more than one post about the difficulties of holiday air travel — the crowds, airport...
POLICY
Why can foreign transaction fees apply here in the USA?
US consumers waste millions of dollars each year paying foreign transaction fees on credit cards. In many cases don’t even know they are paying these fees. Half of all credit card users don’t know whether their card has a foreign fee. But that is only part of the problem.
Travelers United works with aviation industry on sustainable aviation fuel
The Sustainable Skies Act has been at least a decade coming. Years ago, when environmental groups were battling airlines, Travelers United met with them to show how economic reality was matching environmental needs. The carbon emissions reduction resulted in an increase in the industry’s bottom line. The goals of environmental carbon reduction and aviation profits fit together.
Passengers pay for airports now — look elsewhere for more money
The House Committee on Transportation and Infrastructure is holding its first full committee hearing today. Chairman Peter Defazio (D, OR) has already proposed a “solution” to funding airport improvement projects. He is asking airline passengers to foot the bill. For years, Travelers United has stood firmly against increased taxation of airline passengers.
DOT denied boarding (or bumping) compensation rules you should know
Here is a recap of the DOT denied boarding rules today. Note the exceptions to these rules. Passengers must meet the required check-in times. No compensation is needed. Passengers should check the airline's "boarding priority." Passengers should know the rules that...
TRAVEL ADVICE
Today’s passengers and airport amateurs are like yesteryear’s holiday travelers
Travel today means crowds of first-time travelers, the older and slower passengers, and the inexperienced — just like the old holiday travel days. Over the years I've written more than one post about the difficulties of holiday air travel — the crowds, airport...
Airline passenger rights most travelers don’t know they have
There are only a few times that airline passengers get compensation from airlines. When airlines are late and connections are lost, passengers are expected, here in the USA, to keep a stiff upper lip and travel on. When bad weather disrupts schedules, passengers are left high and dry.
Mommy, where is the restroom? I have to go!
The most unanswered question tourists ask today: Where is the restroom? Finding a place to go to the bathroom has always been a problem for tourists. For years fast-food restaurants and coffee houses were the only places with public restrooms. And today, many...
Online booking mistakes — slow down for better travel
Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes.
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
