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LATEST STORIES

Don’t forget to secure carry-on bags overhead

Don’t forget to secure carry-on bags overhead

It's critical to secure carry-on bags overhead. They especially need protecting when you're not seated or asleep. Last week, my column was devoted to securing checked luggage during air travel. Unfortunately, it's not just checked luggage security that passengers must...

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POLICY

How to file airline complaints and get compensation

How to file airline complaints and get compensation

Consumer protection notification and DOT airline complaint systems need improvement. Improving the Department of Transportation (DOT) processes to help passengers is a Travelers United goal. DOT has enhanced its website and provides better customer service...

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Travelers United works with aviation industry on sustainable aviation fuel

Travelers United works with aviation industry on sustainable aviation fuel

The Sustainable Skies Act has been almost a decade coming. Years ago when environmental groups were battling airlines, Travelers United met with them to show how economic reality was matching environmental needs. The carbon emissions reduction, resulted in an increase in the industry’s bottom line. The goals of environmental carbon reduction and aviation profits fit together.

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TRAVEL ADVICE

Can travelers avoid unjust rental car damage charges?

Can travelers avoid unjust rental car damage charges?

Amazingly, 1 out of 4 car rental travelers is wrongly accused of unjust rental car damage charges. A recent poll of Travelers United subscribers found that 25 percent of members have experienced unjust rental car damage charges. The surprising results come from a...

Here come airlines’ baggage fees increases again

Here come airlines’ baggage fees increases again

The normal increased round-trip airlines baggage fees now cost between $70 and $80 per checked bag. Baggage fees, one of the most hated in the industry, have increased again during the last two weeks. Virtually all the airlines, from American Airlines to United...

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CORONAVIRUS

Why passengers need common airline flight credit rules

Why passengers need common airline flight credit rules

We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...

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DESTINATIONS

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.