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LATEST STORIES
When airline passengers can get refunds on non-refundable tickets
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
DOT and Congress should educate travelers about their rights to compensation
Educate the public. Congress does not have to pass any bills. The DOT doesn’t need a rulemaking. The only thing we need from our government is the courage to defy the airlines and let passengers know their rights regarding compensation. DOT rules and regulations are relatively simple, but often hard to find. Plus, airlines thrive on uninformed passengers when it comes to compensation.
POLICY
DOT and Congress should educate travelers about their rights to compensation
Educate the public. Congress does not have to pass any bills. The DOT doesn’t need a rulemaking. The only thing we need from our government is the courage to defy the airlines and let passengers know their rights regarding compensation. DOT rules and regulations are relatively simple, but often hard to find. Plus, airlines thrive on uninformed passengers when it comes to compensation.
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
The complete guide to EC 261 and European air travel rights in 2024
If you’re flying on a European airline in 2024, you have more rights than you may think. If you’re flying on a European airline in 2024, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation,...
73 percent of sick plane passengers would fly; flight changes too costly
In a poll completed last week, almost 73 percent of passengers said they would fly even if they had the flu. More than half of those would fly because either change fees were too high or it was “to late” to make changes vacation plans.
TRAVEL ADVICE
When airline passengers can get refunds on non-refundable tickets
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
Read this first if you’re thinking of changing your return flight
Most airlines will allow passengers change a return flight once they have departed for their flat change fee, assuming the class of service is available and the flight routing hasn’t changed. If passengers need to change a flight before departure, however, that’s a different story.
23 years later — 10 big 9/11 aviation changes
Some of us can remember what it was like before 9/11. Many of us cannot! Memories are fading. Today, we are starting to see teenagers coming into their own who have never known anything but the world of airport security and endless wars in the Middle East. We have 20...
Airplane seat issues are now out of hand
Seat issues are serious problems. Unfair seat-swapping requests, seat squatting, man-spreading, poor treatment of seat recliners, and passengers who use up the seat space of others are getting out of hand. Have you been on a plane flight recently and experienced seat...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
DESTINATIONS
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
