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LATEST STORIES

Twelve sleep secrets to help travelers on long plane flights

Twelve sleep secrets to help travelers on long plane flights

I have 12 common-sense sleep secrets that will help you get to sleep and stay asleep on long-haul flights. Later this year, I'll be on some very long flights, lasting from twelve to almost twenty hours. I've been on long flights before, but almost twenty hours will be...

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Donate to Travelers United. Keep us working for you to make travel better

Donate to Travelers United. Keep us working for you to make travel better

Thank you to every Travelers United reader. We need your help to keep working for you — especially during the pandemic. Travelers United has done more for travelers than any other organization in Washington, DC. After the COVID-19 pandemic, travel will come back. However, consumers still need a voice with Congress, the DOT, and the travel industry. We work for you every day to make travel better and work for YOU.

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POLICY

Airline consumers really want to know the full cost of travel

Airline consumers really want to know the full cost of travel

Two recent stories distorted what consumers want when they buy airline tickets. Passengers really don’t care how many fees there are. Nor, do they hate ancillary fees. Consumers just want a way to see the full cost of travel prior to purchasing a ticket.

TRAVEL ADVICE

Twelve sleep secrets to help travelers on long plane flights

Twelve sleep secrets to help travelers on long plane flights

I have 12 common-sense sleep secrets that will help you get to sleep and stay asleep on long-haul flights. Later this year, I'll be on some very long flights, lasting from twelve to almost twenty hours. I've been on long flights before, but almost twenty hours will be...

CORONAVIRUS

Why passengers need common airline flight credit rules

Why passengers need common airline flight credit rules

We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...

DESTINATIONS

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.