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LATEST STORIES
Have we forgotten the lessons of 9/11?
Step into the TSA PreCheck lane at Los Angeles International this week and the person ahead of you might not be flying anywhere. Since early this month, the Transportation Security Administration has allowed vetted travelers without tickets to clear the checkpoint and...
25 years later — 10 big 9/11 aviation changes
Some of us can remember what it was like before 9/11. Many of us cannot! Memories are fading. Today, we are starting to see teenagers coming into their own who have never known anything but the world of airport security and endless wars in the Middle East. We have 22...
POLICY
Have we forgotten the lessons of 9/11?
Step into the TSA PreCheck lane at Los Angeles International this week and the person ahead of you might not be flying anywhere. Since early this month, the Transportation Security Administration has allowed vetted travelers without tickets to clear the checkpoint and...
Airline customer service commitments — are they worthless?
Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
TRAVEL ADVICE
25 years later — 10 big 9/11 aviation changes
Some of us can remember what it was like before 9/11. Many of us cannot! Memories are fading. Today, we are starting to see teenagers coming into their own who have never known anything but the world of airport security and endless wars in the Middle East. We have 22...
Why the red zone makes even the pros lose it in air travel
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It’s a blur of high-stakes, time-sensitive decisions that overload your brain. And it’s so stressful that 73 percent of couples call travel...
5 ways travelers can savor spectacular Quebec foliage colors
The Canadian leaves are getting ready to change, farms along the roads winding their way north from the U.S. border are bringing in the hay and the last ears of corn are being harvested. Astride the St. Lawrence River, Quebec City’s walled old town is proof that restored reality can sometimes be more wonderful than fairy tales.
The FBI wants cruise crime stats. Then what?
The FBI wants cruise crime stats. Then what? The government wants FBI cruise crime stats. But the system is built so almost no one ever hears them. The FBI has a message for you: As summer vacation season kicks off, cruise passengers who are assaulted, kidnapped, or...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
