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LATEST STORIES

Venice for the disabled is not easy

Venice for the disabled is not easy

In a way, this post pains me. It pains me because Venice is not for the disabled. Other than the top sights such as at the Doge’s Palace and St. Mark’s, the neighborhoods are laced with wheelchair-wide narrow walking streets and bridge after bridge. I am not wheelchair-bound, but I have a bad knee and after a week in Venice, the bridges wreaked havoc with my knees.

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POLICY

DOT and Congress should educate travelers about their rights to compensation

DOT and Congress should educate travelers about their rights to compensation

Educate the public. Congress does not have to pass any bills. The DOT doesn’t need a rulemaking. The only thing we need from our government is the courage to defy the airlines and let passengers know their rights regarding compensation. DOT rules and regulations are relatively simple, but often hard to find. Plus, airlines thrive on uninformed passengers when it comes to compensation.

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How to keep what you do in your hotel room private

How to keep what you do in your hotel room private

Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.

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How to file in small claims court for airline disputes

How to file in small claims court for airline disputes

During the current coronavirus pandemic, the airlines have been violating DOT regulations and their own contracts of carriage. This is a situation where consumers do not have to deal with federal courts. Contract violations can be brought against the airlines in small claims courts.

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TRAVEL ADVICE

7 solid reasons why you might not want an exit-row seat

7 solid reasons why you might not want an exit-row seat

For exit-row seats passengers DO need to be able-bodied, not to mention 15-years-and-older to sit in the exit row seat. However, there are other times, when, even if there’s no extra charge, a passenger might want to sit a different row.

10 cruise mistakes that can cost you dearly

10 cruise mistakes that can cost you dearly

Crucial and costly mistakes while planning and during a cruise can cost cruisers dearly.  This week, I’ve got 10 cruise mistakes for you to learn about and avoid that friends, family, readers and I have made in the past. I'm finishing my research for a lengthy cruise...

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Scores of passengers suffer illness on airlines

Scores of passengers suffer illness on airlines

Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.

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CORONAVIRUS

Why passengers need common airline flight credit rules

Why passengers need common airline flight credit rules

We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...

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DESTINATIONS

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.