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LATEST STORIES
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
Spirit Airlines’ bankruptcy shows why we need better passenger protections
When airlines fail, passengers pay the price. Congress should bring back the rule that helps consumers. Tens of thousands of Spirit Airlines passengers showed up at the airport last week and discovered their tickets were worthless. They could have scrambled for a...
POLICY
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
EU airlines rules ban them from adding fuel surcharges to post ticket sales
The US-Iranian War has had a big impact on global tourism. By Camille Van Puymbroeck traveltomorrow.com (light editing to make it easier to read in American English) On May 8, the European Commission published a document providing guidance concerning EU rules...
The government wants to know everything about your last trip
The Secret Service plans to use private data to bypass the Constitution. The government wants to know. The results could spell trouble for your next flight. Marilyn Kaufman didn’t realize she was inviting an observer into her living room when she signed up for a lower...
How to file consumer complaints and get compensation from airlines
Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT's new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays. Improving the...
TRAVEL ADVICE
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
Why should all travelers know the importance of business travel?
Airlines and hotels stand out, plus, other industries, including the restaurant industry, are dependent on corporate travelers during the week. So whether or not you travel, or are in the travel industry, we all have a stake in hoping business travel road warriors return to the road soon.
Budget airlines want tax relief for jet fuel — but where’s yours?
Low-cost carriers are demanding tax relief from the Department of Transportation. Should they get it? The “base” fare you see on a travel site has always been a half-truth, at best. By the time you reach the final payment screen, government taxes and fees have bloated...
Yes, for an important event you SHOULD fly in a day early
Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn't possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe they...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
