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LATEST STORIES
Infants traveling as a lap child and other infant air travel safety issues
Flying with a 2-year-old is taking an injury chance. But parents often take that chance to save money. On a flight not that long ago, a family was sitting not far from me. The mother sat next to her son, who was about four or five years old, and the father had their...
Why travelers need to know the middle-name rule
When making reservations for a trip to Europe, I had an opportunity to purchase a flash airfare for myself and a friend. The normal price of $1,000 had been reduced to $700 for several hours. I did not know my friend’s middle name but wanted to purchase the tickets. I believed that because of the 24-hour rule, I could always change the middle name. The rule isn’t quite that simple. I learned an important lesson.
POLICY
Why travelers need to know the middle-name rule
When making reservations for a trip to Europe, I had an opportunity to purchase a flash airfare for myself and a friend. The normal price of $1,000 had been reduced to $700 for several hours. I did not know my friend’s middle name but wanted to purchase the tickets. I believed that because of the 24-hour rule, I could always change the middle name. The rule isn’t quite that simple. I learned an important lesson.
The travel industry must recognize and help people with invisible disabilities now
Many travelers have hidden, invisible disabilities. It's time that the travel and hospitality industry recognizes this and helps these travelers just like they already do for travelers with disabilities they can see. When we see someone in a wheel chair, using a...
What’s the big deal about airlines’ new flight-cancellation rules?
Real change means making these amenities part of the contracts of carriage. Now, amenities for canceled flights may include meals and hotel overnights rather than only "Tough luck." It is almost like magic, but airlines are now paying attention to passengers they...
How airline alliance improvements are making international travel worse
Airlines have not mastered the technology to satisfy all business travelers. However, they have found ways to make traveling outside of their alliances more difficult for any traveler attempting to do so or to save money.
TRAVEL ADVICE
Infants traveling as a lap child and other infant air travel safety issues
Flying with a 2-year-old is taking an injury chance. But parents often take that chance to save money. On a flight not that long ago, a family was sitting not far from me. The mother sat next to her son, who was about four or five years old, and the father had their...
Better and real-time communication make a big difference during airline trips
Communication makes all the difference in airline travel. As the airline industry returns towards what we all hope will be SOME sort of standard, many travelers are nostalgic for what now feels like the good old days of even a mediocre flying experience. It seems that...
Never do these 17 things in your hotel room to reduce hotel problems
To reduce hotel problems, I have 17 check-in errors and others during your stay. Do you think your hotel room is private, or at least mostly private? It may be somewhat private during your stay, especially if you request no housekeeping, but in reality, hundreds of...
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The pandemic refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the...
America needs more international travel, today more than ever
Why are Americans shaking in their boots and fighting each other while there is an international push to normalcy again? I just returned from a month in Italy. Other friends of mine live in France and Spain. Yet other international travel analysts traveled from the...
Easy to get a COVID test before flying? CDC should try to do it!
Finding COVID tests in Europe is real work. I've been in Venice for the past three weeks. I have been asked repeatedly about how Americans returning home can get their COVID test before flying. At first, I said it was easy, just like the CDC. Then I learned that...
Why ending mask mandates probably won’t end air rage
Mask mandates are not the only problems that airlines face. This point is not about the third rail, or perhaps I should say, the middle seat, of arguing airline mask mandates. As of the time of writing, mask mandates are gone. And even had a judge not struck down the...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
