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LATEST STORIES
10 widely occuring summer travel scams to avoid and prevent
Here are 10 summer travel scams to avoid and prevent and what to do about them. This summer, the number of travelers across the U.S. and Europe has been hitting major highs since the COVID-19 pandemic began. Too many of these travelers are falling victim to summer...
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
POLICY
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
Scores of passengers suffer illness on airlines
Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.
You have rights when airlines make changes to booked flights
Passengers can’t change the weather, but what happens when airlines change a traveler’s schedule months or weeks before take-off? When the weather forces a change in a flight or Air traffic operations mean flight cancellations, passengers are normally left holding the bag. But, in some flight cancellation situations, the passenger can be in command of their own fate if they know that they have options provided through the contract of carriage.
Airlines are common carriers — they should follow the rules
This industry enjoys a special place in the American judicial structure — they are virtually exempt from the state and local court system. Instead, the Department of Transportation (DOT) has the responsibility to protect America’s consumers from the airline industry. Airlines need to follow the rules of common carriers.
TRAVEL ADVICE
Why an electronic ticket number still matters even without paper tickets
These days, almost all tickets are electronic, and most agencies don’t even have ticket printers. But while travelers may not need paper tickets, it’s still a good idea to be armed with e-ticket numbers.
Scores of passengers suffer illness on airlines
Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.
Misbehaving passengers this summer (or anytime) make traveling unpleasant
Both airlines and passengers bear responsibility for the recent spate of misbehaving travelers. Airline passengers are normally nice folk with good manners. However, the airlines have taken advantage of passengers' good manners and reduced safety in a drive to fit...
When it comes to airline delays, human travel advisors/agents will still beat technology
The short moral of this long story. When things get difficult, get human travel advisors/agents involved. If you don’t have a travel agent, look for the shortest line possible. When the line is more than a few people long, get on the phone as soon as you can. (If you have enough status for a preferred airline phone number, make sure you have that number.)
CORONAVIRUS
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
Easy to get a COVID test before flying? CDC should try to do it!
Finding COVID tests in Europe is real work. I've been in Venice for the past three weeks. I have been asked repeatedly about how Americans returning home can get their COVID test before flying. At first, I said it was easy, just like the CDC. Then I learned that...
Why ending mask mandates probably won’t end air rage
Mask mandates are not the only problems that airlines face. This point is not about the third rail, or perhaps I should say, the middle seat, of arguing airline mask mandates. As of the time of writing, mask mandates are gone. And even had a judge not struck down the...
Confusion over mask mandate is affecting more people today than ever
The elimination of the national transportation mask mandate, rising COVID cases and changing COVID standards are confusling travelers. For many Americans, this past week was one of the most confusing times since the COVID-19 pandemic began. Across the nation, while...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
