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LATEST STORIES
How to file consumer complaints and get compensation from airlines
Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT's new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays. Improving the...
Checked luggage costs more than your airline ticket. It’s time for this to end.
There’s a new milestone in American air travel: Checked luggage costs more than your ticket. Earlier this month, United Airlines raised its fees for the first checked luggage costs an eye-popping $50 at the airport. American Airlines, Delta Air Lines, and Southwest...
POLICY
How to file consumer complaints and get compensation from airlines
Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT's new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays. Improving the...
How to get about $600 in flight delay compensation with EU rules
International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.
How airline alliance improvements are making international travel worse
Airlines have not mastered the technology to satisfy all business travelers. However, they have found ways to make traveling outside of their alliances more difficult for any traveler attempting to do so or to save money.
Six ways DOT is not delivering passenger protections
The Department of Transportation )DOT) seems to have lost its way when it comes to traveler protections. It doesn’t seem interested in taking care of its real customers, America’s consumers and the airline passengers. The needs of the public seem to be being ignored and the needs of airlines are getting higher billing than those of passengers. The malaise of DOT can be seen in its lackadaisical enforcement of passenger protections rules and its half-hearted efforts at getting rules written to put new laws passed more than a year ago into effect.
TRAVEL ADVICE
Using less mobile data when you travel. FAA finding on O’Hare AA/United scheduling spat.
While traveling we become even more dependent on our smartphones than usual. There are no other phones to use, we all need to get around so map programs are more and more important. Airline boarding passes are often loaded on cell phones. Apps that tell travelers the best hotels and restaurants are needed more than ever. And every time we pick up our mobile phone we need to use international data.
Will the Iran war claim an airline because of fuel costs?
Will the Iran war claim another victim because of fuel costs? During the last few weeks, as fuel prices have surged, Italian low-fare carrier GoTo Fly and Royal Air Philippines have folded. Before that, it was Air Albania and Slovenian low-cost airline AlpAvia. Spirit...
Why the human touch is best for troubled travelers
This story about problematic airline delays shows how important it is to look for alternative flights in case your flight doesn’t take off at all.
How to get about $600 in flight delay compensation with EU rules
International flight delay compensation is unknown to most US travelers. It is covered under the Montreal Convention, an international treaty, and by Europen Union rules (EU air passenger delay compensation rules). A partner organization has taken the DOT to court to require that these international delay compensation rules get more visibility for US travelers.
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
