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LATEST STORIES

POLICY

Discussing the most important consumer issues at start of the Biden administration

Discussing the most important consumer issues at start of the Biden administration

I had the pleasure of being the consumer representative on a panel discussing airline regulations. As we move into the Biden Presidency and the Secretary Pete administration, we have to make decisions about consumer issues facing the industry. Plus, we discussed regulations that were rushed into place after the election.

TRAVEL

Enjoy American train stations as cultural centers in many cities

Enjoy American train stations as cultural centers in many cities

Some American train stations are more, much more than just places where passengers board or depart from a train. They can double as art museums and examples of magnificent architecture, places to shop and sip, and in some cases locations of hidden surprises.

Airlines are common carriers — they should follow the rules

Airlines are common carriers — they should follow the rules

This industry enjoys a special place in the American judicial structure — they are virtually exempt from the state and local court system. Instead, the Department of Transportation (DOT) has the responsibility to protect America’s consumers from the airline industry. Airlines need to follow the rules of common carriers.

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How to find on-time statistics on airline websites

How to find on-time statistics on airline websites

On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,

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Savor Maine’s best Lobster Shacks during the coming spring and summer

Savor Maine’s best Lobster Shacks during the coming spring and summer

When I eat lobster, I take no prisoners. All that’s identifiable in the carnage left behind are the eyes and dismembered carcass. Finished, I’m literally dripping in lobster juice and goo. The only place for such a messy operation is a classic Maine lobster shack, a sometimes rough-and-tumble operation that’s usually within sight and scent of the ocean.

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Don’t forget Civil Rights sites and desegregation monuments

Don’t forget Civil Rights sites and desegregation monuments

Hundreds of civil rights sites around the country recount pages from the fight for freedom and equality waged by segments of our population. Plantations, churches, and schools are among the sites where skirmishes in the effort took place. Some serve as reminders of tragedies, others of victories, in the struggle.

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TRAVEL SAFETY

How to avoid passing out inflight at 35,000 feet

How to avoid passing out inflight at 35,000 feet

If you hear a flight attendant calling for a doctor in mid-flight, chances are a passenger has fainted. The medical term is syncope. Fainting on planes is the most common in-flight medical emergency. I know first-hand. I’ve fainted while airborne three times.

TRAVEL TIPS

AA/JetBlue deal changes passenger favorite to nothing special in the air

AA/JetBlue deal changes passenger favorite to nothing special in the air

JetBlue is squandering its passenger-friendly image creating an AA/JetBlue codeshare arrangement. No longer are they playing the marketing cards that say wonderful passenger service. That will mean fewer passenger amenities, less room in coach, and airline partners who once were JetBlue’s whipping boys.

Double masking coming for safety against COVID variants?

Double masking coming for safety against COVID variants?

The Biden Administration working to purchase an additional 200 million vaccine doses. it seemed It may seem the end of the pandemic is approaching. Unfortunately, that end may be in doubt. Three COVID variants are circulating globally, including in the US.

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Learn how secure WiFi can make a whopping difference

Learn how secure WiFi can make a whopping difference

Secure WiFi is important for travelers. Whether close to home or to the other side of the planet you can be cybersecure. Failure to protect your Internet connection allows anyone to track your Web activity from your home office or when traveling.

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Never use these 5 forbidden travel agent words

Never use these 5 forbidden travel agent words

Any traveler who uses a travel agent, especially the first time they use a travel agent, should read on. Leaving these 5 forbidden words out of the requests to any travel agent will save both traveler and agent a lot of time.

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Why the WSJ Airline Ranking only tells a part of the story

Why the WSJ Airline Ranking only tells a part of the story

The airline industry needs to take its WSJ ranking with a grain of salt. Airlines, to say the least, faced a difficult year. The minute that the government declared a shutdown of international travel on March 11, 2020, the bottom fell out of the aviation economy. Plus, the entire economy of the United States began to implode.

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.