Recent Posts
- Two different kinds of trips where you should consider a travel agent.
- Can you handle an unacceptable hotel room before it ruins your trip?
- Do you need travel insurance in 2023?
- Airline consumers really want to know the full cost of travel
- The 24-hour rule: Passengers have a full day to correct airline ticketing mistakes
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the DOT Consumer Advocate to focus on aviation consumer protections
- Full Fare Act — Advertised airfares now include all mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,800
- Denied boarding (bumping) compensation increased to a maximum of $1,550.
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.