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LATEST STORIES
Why the value of your life depends on where you die
Passengers are “worth” different amounts of money in different countries. The value of life varies. The line-up of the value of life is not what many would expect, though a US life does register higher in value than other countries.
Why baggage and mobility device handling reporting rules are important to passengers
New DOT rules are the end of a very long, step-by-step process to change the previous system that provided misleading statistics about an airline’s handling of checked baggage and that provided no data for mobility device damages. Travelers United was one of the main protagonists in the efforts over the past nine years.
POLICY
Why the value of your life depends on where you die
Passengers are “worth” different amounts of money in different countries. The value of life varies. The line-up of the value of life is not what many would expect, though a US life does register higher in value than other countries.
Don’t make customs agents’ jobs more difficult at the border
U.S. Customs and Border Protection (CBP) presents this list of Holiday Season tips. Knowing what CBP needs travelers to know before getting to passport control and customs stations will make all international travel easier, less stressful, and more enjoyable.
Passengers need an official DOT legal policy
Passengers need a set of judicial rules and precedents for effective litigation in front of DOT. The Department also needs rules about the speed of resolution and how complaints will be handled.
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
TRAVEL ADVICE
Do passengers really want on-time flights or flight availability?
Airlines are cutting flight availability dramatically and unexpectedly. Fewer on-time flights do not bode well for future bookings. The Transportation Security Administration (TSA) recently announced that they are now recording the most fliers at US airports. More...
4 reasons why your flight may take off late
Airline delays are full of gray areas. One of the most aggravating airline delays is when a traveler gets a notice from their airline or finds out online that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying,...
Inconsistent names on travel documents can quickly derail a trip
Travel documents with inconsistent names, including your passport, driver's license, Real ID, airline ticket, and other bookings and travel documents, could derail your entire journey. Paraphrasing Shakespeare, “A name by any other name” suggests that a label doesn't...
National Consumer Protection Week happened — airline passengers didn’t notice.
These seven airline consumer protection principles should guide airline consumer protection. Airline consumer protections were not included in the announcement of the National Consumer Protection Week, the aviaiton consumer groups and Travelers United need to speak out.
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
DESTINATIONS
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
