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LATEST STORIES
Benefits of using a hop-on-hop-off bus or a tour bus on vacation
Sometimes, they may be a regular tour bus; other times, they are a hop-on-hop-off bus. Most lower levels are air-conditioned. A hop-on-hop-off bus offers a way to see the major sights of a city effortlessly in rain or shine. I used to feel sorry for the tourists who...
Holiday flights are packed. Board last anyway.
Are you one of those passengers who crowd the gate before their zone is called, wedge carry-ons into bins three rows ahead of their seats, and launch themselves into the aisle the instant the wheels touch down — all to save a few minutes?
POLICY
10 critical Apple Airtag mistakes often made by travelers
Apple Airtags can be a great tool for travelers to track their luggage and other important travel gear. I've got 10 critical Apple Airtag mistakes often made by travelers. More and more often, travelers use trackers in luggage and other travel items to keep track of...
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
Airline customer service commitments — are they worthless?
Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
TRAVEL ADVICE
Holiday flights are packed. Board last anyway.
Are you one of those passengers who crowd the gate before their zone is called, wedge carry-ons into bins three rows ahead of their seats, and launch themselves into the aisle the instant the wheels touch down — all to save a few minutes?
The reverse packing list: What should you leave at home?
Traveling during the changing seasons can be confusing when it comes time to pack. It's freezing when your Uber picks you up at 5 a.m., but by the time you're checking into your hotel at noon, you're sweating through your collar. How do you pack for something like...
How the cruise line bill of rights and refund policy affect you
CLIA's Cruise Line Bill of Rights outlines passenger rights. According to a new guide issued by Christopher Elliott about the cruise line industry, this is the definitive definition of a cruise line bill of rights. These are the 10 rights cruise line passengers have...
A simple research item many travelers forget to do, like checking for required dates.
Sometimes leisure holidays, whether to visit friends or relatives, or for another type of vacation, have a specific date. This can happen when you can only travel on a specific date. Travel during a week off work/school, or for a particular event, pay attention. Then,...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
