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LATEST STORIES
Merry Christmas and Happy New Year — may our many voices be heard
Merry Christmas and Happy New Year in as many languages as I can find. An almost-annual tradition from us at Consumer Traveler and Travelers United. May our gift for Christmas and our resolution for the New Year be letting our voices be heard by airline, hotel, rental car, cruise line, and other travel providers. May this holiday season and the new year bring a better travel experience for all.
How to avoid these really stupid travel mistakes (and keep your dignity intact)
Stupid travel mistakes — He booked the wrong hotel, a bad rental car deal, and didn't read the fine print. Pay attention! If you do, you won’t end up like Allan Jordan, who showed up for a recent Virgin Atlantic Airways flight from New York to London, only to...
POLICY
Know these four international air travel rights and save
When traveling in Europe, airline travelers have more rights than in the USA. Unfortunately, most Americans are not aware of the rights, or are too lazy to force the airlines to respect their rights.
How to not be deceived by airline seating hanky-panky
Airline seating rules vis a vis reservation fees are a mess. Some airlines have no reservations, others seem to want to keep passengers in the dark. Why? When should airlines release their unassigned seats to the public?
Scores of passengers suffer illness on airlines
Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.
The 24-hour rule: Passengers have a full day to correct airline ticketing mistakes
The 24-hour rule requires airlines to provide travelers booking flights 24 hours to cancel their trip or correct errors in the booking of any kind of ticket without any charge or fee from airlines.
TRAVEL ADVICE
Merry Christmas and Happy New Year — may our many voices be heard
Merry Christmas and Happy New Year in as many languages as I can find. An almost-annual tradition from us at Consumer Traveler and Travelers United. May our gift for Christmas and our resolution for the New Year be letting our voices be heard by airline, hotel, rental car, cruise line, and other travel providers. May this holiday season and the new year bring a better travel experience for all.
How to avoid these really stupid travel mistakes (and keep your dignity intact)
Stupid travel mistakes — He booked the wrong hotel, a bad rental car deal, and didn't read the fine print. Pay attention! If you do, you won’t end up like Allan Jordan, who showed up for a recent Virgin Atlantic Airways flight from New York to London, only to...
Six shameless air travel behavior issues recurring daily
There is shameless air travel behavior by too many travelers. It seems to be happening every day, and it needs to stop. As we draw close to the end of 2025, my thoughts this past week have been with air travelers who have had to endure shameless air travel behavior...
Six Christmas dreams for travelers in 2026
Since it's a time for Christmas dreams — or for other holidays — here are six wishes for travelers, frequent and infrequent, for 2026. Dear Santa.... Could you make these Christmas dreams come true? Better communication from airlines. Stuff happens, and sometimes...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
