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LATEST STORIES
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
Using Apple AirTags and other devices to track luggage
More and more of us are using Apple AirTags and Tile Trackers. Since more people are flying, lost luggage is a growing market. These devices are developed to find items that often get lost. This development is perfect for travelers. They know where their checked bags...
POLICY
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
DOT fines have no teeth. Would a $2 fine deter you?
DOT fines are laughable. It is like "the emperor has no clothes!" Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT fined the three...
Why doesn’t the US have flight delay rules to protect passengers?
The European Union (EU) has strict rules and Canada just instituted airline flight delay rules. However, the US has not even started the processes to begin the bureaucratic path to instituting any such rules.
How to not be deceived by airline seating hanky-panky
Airline seating rules vis a vis reservation fees are a mess. Some airlines have no reservations, others seem to want to keep passengers in the dark. Why? When should airlines release their unassigned seats to the public?
TRAVEL ADVICE
Using Apple AirTags and other devices to track luggage
More and more of us are using Apple AirTags and Tile Trackers. Since more people are flying, lost luggage is a growing market. These devices are developed to find items that often get lost. This development is perfect for travelers. They know where their checked bags...
When should I book travel?
One of the constant questions in the travel industry... When should I book travel? While countless articles claim to tell you when the best time to book airfare is, the truth is that it's a supply-and-demand issue. When should I book travel? As much as airlines think...
My top 6 health tips for cruisers
I have 6 top health tips for cruisers when planning for seniors and mobility-impaired passengers Here are 6 top health tips for cruisers. Cruising can be a great way for seniors to travel. It eliminates the need for flights or trains between cities and the need to...
Top 19 tips for driving safely in severe winter weather conditions
Severe winter weather has hit North America, Europe, and northern Asia. Snow, ice, and particularly "black ice" on the road make them dangerous. I've got 19 tips to help you stay safe while driving in winter weather. According to the National Weather Service, severe...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
