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LATEST STORIES
Southwest Airlines adds reserved seating … it is a big change
An airline changes the way it does business: Southwest Airlines adds reserved seating. This week, Southwest Airlines added reserved seats to its offerings. Back in May, they added to the glee of accountants' luggage charges. Few passengers cried big crocodile tears...
Traveling as an Ugly American in 2026
For decades, there's been an Ugly American tourist stereotype. Usually, as I remember growing up, an Ugly American involved dressing badly, carrying big cameras, being flashy with money, and yes, often being loud. When I did a semester abroad in England, I will...
POLICY
Travelers United works with aviation industry on sustainable aviation fuel
The Sustainable Skies Act has been at least a decade coming. Years ago, when environmental groups were battling airlines, Travelers United met with them to show how economic reality was matching environmental needs. The carbon emissions reduction resulted in an increase in the industry’s bottom line. The goals of environmental carbon reduction and aviation profits fit together.
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
Having a unified pilot rule isn’t as simple as it sounds
The loophole to create a unified pilot rule is complex once the DOT added the FAA and TSA problems to the mix. Travelers United has been working and writing about this issue for months. I've been wondering for months now why everything took so long. (Still, it is not...
Know these four international air travel rights and save
When traveling in Europe, airline travelers have more rights than in the USA. Unfortunately, most Americans are not aware of the rights, or are too lazy to force the airlines to respect their rights.
TRAVEL ADVICE
Southwest Airlines adds reserved seating … it is a big change
An airline changes the way it does business: Southwest Airlines adds reserved seating. This week, Southwest Airlines added reserved seats to its offerings. Back in May, they added to the glee of accountants' luggage charges. Few passengers cried big crocodile tears...
Traveling as an Ugly American in 2026
For decades, there's been an Ugly American tourist stereotype. Usually, as I remember growing up, an Ugly American involved dressing badly, carrying big cameras, being flashy with money, and yes, often being loud. When I did a semester abroad in England, I will...
Absolutely no compensation for airline flight cancellations in U.S.
You're entitled to a refund for a canceled flight due to weather. However, if you don't take the airline rebooking offer, in U.S. there is no compensation. The Middle Atlantic States and the Northeast were slammed by a snowstorm yesterday. You're entitled to a refund...
NYC banning hidden hotel fees
New York City is banning hidden hotel fees to lower costs. The upcoming rule means hotels will include mandatory resort and destination fees. This also applies to service fees included in the advertised room price and to disclosing credit card holds and deposits...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
