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LATEST STORIES
How airline passengers are deceived by seat reservation games
As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra fee, anywhere from $25-$43 and more. Airline seating rules are an airline seat reservation games mess.
Donate to Travelers United. Keep us working for you to make travel better
Thank you to every Travelers United reader. We need your help to keep working for you. Donate to Travelers United. It has done more for travelers than any other organization in Washington, DC. Your support and your voices give us the strength to succeed. We need your...
POLICY
How airline passengers are deceived by seat reservation games
As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra fee, anywhere from $25-$43 and more. Airline seating rules are an airline seat reservation games mess.
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why female crash dummies have a tiny place in safety testing today
A House bill is introduced to use female crash dummies in auto safety studies. Safety standards should be designed for both men and women, especially when 50 percent of drivers are women. Until now, only male dummies have been in crash studies.
TRAVEL ADVICE
The FBI wants cruise crime stats. Then what?
The FBI wants cruise crime stats. Then what? The government wants FBI cruise crime stats. But the system is built so almost no one ever hears them. The FBI has a message for you: As summer vacation season kicks off, cruise passengers who are assaulted, kidnapped, or...
Use international phone plans when traveling globally — or suffer bill shock
Cell phones are a part of international travel. There is no reason to face a major hit in your wallet. Travelers United has already warned you how to control roaming data charges. That article has much of the information in this article, but more. Here is some...
Do I still need to take photos of my rental car?
Matt Murray wants to know if he should still take photos of his rental car before he drives it off the lot. The answer is complicated. The question came up when he rented an Audi A4 in Tampa recently. "The car rental company had at least four cameras recording as the...
Why “guaranteed late arrival” isn’t actually guaranteed for you
These days, a credit card guarantee is almost always mandatory. Cancellation usually requires at least a day in advance to avoid a one-night charge. The good news for consumers is that promising payment means the hotel should mean guaranteed late arrival, no matter how late — “should” being the operative word.
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
