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LATEST STORIES
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why the red zone makes even the pros lose it in air travel
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It’s a blur of high-stakes, time-sensitive decisions that overload your brain. And it’s so stressful that 73 percent of couples call travel...
POLICY
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why the value of your life depends on where you die
Passengers are “worth” different amounts of money in different countries. The value of life varies. The line-up of the value of life is not what many would expect, though a US life does register higher in value than other countries.
Why baggage and mobility device handling reporting rules are important to passengers
New DOT rules are the end of a very long, step-by-step process to change the previous system that provided misleading statistics about an airline’s handling of checked baggage and that provided no data for mobility device damages. Travelers United was one of the main protagonists in the efforts over the past nine years.
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
TRAVEL ADVICE
Why the red zone makes even the pros lose it in air travel
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It’s a blur of high-stakes, time-sensitive decisions that overload your brain. And it’s so stressful that 73 percent of couples call travel...
7 low-tech vacation travel tips for a high-tech age
A savvy traveler has have heard and read thousands of vacation travel tips before. The litany of show up early, watch out and avoid “amateur” travelers, be prepared for extra-full overhead bins, get to the airport early, etc. Enjoy these 7 low-tech travel tips.
How the cruise line bill of rights and refund policy affect you
CLIA's Cruise Line Bill of Rights outlines passenger rights. According to a new guide issued by Christopher Elliott about the cruise line industry, this is the definitive definition of a cruise line bill of rights. These are the 10 rights cruise line passengers have...
Ignoring the advice of travel professionals. Here’s why that could be a mistake.
When Sharon von Wolffersdorff booked a flight from Seattle to Rome, she considered ignoring the travel professionals advice. The travel professionals — in her case, her airline and airport — assured her that she could make a connecting flight in Frankfurt within an...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
