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LATEST STORIES
Donate to Travelers United. Keep us working for you to make travel better
Thank you to every Travelers United reader. We need your help to keep working for you — especially during the pandemic. Travelers United has done more for travelers than any other organization in Washington, DC. After the COVID-19 pandemic, travel will come back. However, consumers still need a voice with Congress, the DOT, and the travel industry. We work for you every day to make travel better and work for YOU.
Is it time for an international blacklist of problem passengers?
A new cross-airline ban of a blacklist of problem passengers could also hand airlines a weapon against ordinary travelers. If you find yourself on a blacklist of problem passengers, you can usually walk over to a competitor’s counter and buy a ticket on another...
POLICY
Is it time for an international blacklist of problem passengers?
A new cross-airline ban of a blacklist of problem passengers could also hand airlines a weapon against ordinary travelers. If you find yourself on a blacklist of problem passengers, you can usually walk over to a competitor’s counter and buy a ticket on another...
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
Spirit Airlines’ bankruptcy shows why we need better passenger protections
When airlines fail, passengers pay the price. Congress should bring back the rule that helps consumers. Tens of thousands of Spirit Airlines passengers showed up at the airport last week and discovered their tickets were worthless. They could have scrambled for a...
Don’t make customs agents’ jobs more difficult at the border
U.S. Customs and Border Protection (CBP) presents this list of Holiday Season tips. Knowing what CBP needs travelers to know before getting to passport control and customs stations will make all international travel easier, less stressful, and more enjoyable.
TRAVEL ADVICE
Why you might want to splurge for preferred or premium economy seats
If you want a less stressful flight, it may be worth a splurge for preferred or premium seats. If you're an elite level flier already booked for holiday travel you probably have your seat assignments confirmed, so you can disregard this post. Ditto if you're an...
Do passengers really want on-time flights or flight availability?
Airlines are cutting flight availability dramatically and unexpectedly. Fewer on-time flights do not bode well for future bookings. The Transportation Security Administration (TSA) recently announced that they are now recording the most fliers at US airports. More...
How to make airline connections during summer travel
Allow extra time. If you’re already booked for this year it might be too late, but in general, you really want to book a flight with more than usual connecting time. It’s not just winter weather that can cause problems, but around the holidays since flights are particularly full, the “next available flight” may be a long time day, possibly even the next day.
One level of airline safety rules — that’s the mantra at DOT & FAA, unless …
Major airlines and airline unions have protested the establishment of airline safety rules of semi-private airlines that skirt training and security rules followed by scheduled airlines. When this article was first published about airline safety rules and...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
