by Charlie Leocha | Nov 22, 2019
Advocates have long called for FAA inspections of foreign repair stations. But, will it really happen? The recent crashes and grounding of the Boeing 737 MAX airplanes have created more scrutiny of the FAA’s safety culture. Both Consumer Reports Advocacy and...
by Charlie Leocha | Nov 21, 2019
This full-fare advertising rule protects airline consumers Many travelers do not know how important the full-fare advertising rule is to passengers. This rule basically mandates that all airline price advertising must include the airfare plus all mandatory taxes and...
by Christopher Elliott | Nov 20, 2019
The secret of getting wonderful airline service Want to get great holiday airline service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much. During the holidays, customer service is more difficult to find. However, it is in the...
by Janice Hough | Nov 19, 2019
Special tips when taking connecting flights over the holidays Almost no one prefers to take a connection over a nonstop, but sometimes scheduling, or airfares, make connecting flights the best option. Three of the largest airlines are considered “network...
by Ned S. Levi | Nov 18, 2019
Suspicionless searches of traveler’s electronic devices ruled unconstitutional Last week, the United States District Court for the District of Massachusetts Judge Denise J. Casper ruled that suspicionless searches of laptops and travelers’ cellphones,...
by Charlie Leocha | Nov 17, 2019
We take time to examine a worsening battlefield in airline travel. More carry-on bags are slowing down boarding and creating havoc with published airline schedules. Free airport WiFi is now a ripe target for cybercriminals. So, we provide some precautions. And the GPS...
by Christopher Elliott | Nov 16, 2019
Provo, Utah, has a wild side for families and nature lovers Everywhere we went in Provo, we saw Charlie. There were signs for Charlie on power poles. We saw Charlie — or at least we thought we saw him — zipping between the apple orchards on the sprawling Utah Valley...
by Charlie Leocha | Nov 15, 2019
Consumer protection notification and DOT airline complaint systems both need improvement Department of Transportation (DOT) has some good processes to help passengers. DOT’s website has been improved and provides better customer service information than ever...
by Charlie Leocha | Nov 14, 2019
Hold contractors liable for airline reservation system failures Recently, airline reservation system failures produced 2,000 delays and 238 cancellations. A technical issue with Sabre Corporation impacted major airlines in America and all travelers. The airlines most...
by Janice Hough | Nov 13, 2019
The longest-flight-first rule can save hassles when forced to fly on connecting flights. Nobody likes connecting flights — well, almost nobody. Admittedly, I’ve known a few people who like a chance to stretch their legs, or take a smoking break, and sometimes...
