Know the full-fare advertising rule for airlines

Know the full-fare advertising rule for airlines

This full-fare advertising rule protects airline consumers  Many travelers do not know how important the full-fare advertising rule is to passengers. This rule basically mandates that all airline price advertising must include the airfare plus all mandatory taxes and...
How to get good holiday airline service

How to get good holiday airline service

The secret of getting wonderful airline service Want to get great holiday airline service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much. During the holidays, customer service is more difficult to find. However, it is in the...
How to make airline connections during holiday travel

How to make airline connections during holiday travel

Special tips when taking connecting flights over the holidays Almost no one prefers to take a connection over a nonstop, but sometimes scheduling, or airfares, make connecting flights the best option. Three of the largest airlines are considered “network...
Courts limit border searches of laptops and cellphones

Courts limit border searches of laptops and cellphones

Suspicionless searches of traveler’s electronic devices ruled unconstitutional Last week, the United States District Court for the District of Massachusetts Judge Denise J. Casper ruled that suspicionless searches of laptops and travelers’ cellphones,...
How to file airline complaints and get compensation

How to file airline complaints and get compensation

Consumer protection notification and DOT airline complaint systems both need improvement Department of Transportation (DOT) has some good processes to help passengers. DOT’s website has been improved and provides better customer service information than ever...
How airline reservation system failures harm passengers

How airline reservation system failures harm passengers

Hold contractors liable for airline reservation system failures  Recently, airline reservation system failures produced 2,000 delays and 238 cancellations. A technical issue with Sabre Corporation impacted major airlines in America and all travelers. The airlines most...
Longest-flight-first rule stops most connection problems

Longest-flight-first rule stops most connection problems

The longest-flight-first rule can save hassles when forced to fly on connecting flights. Nobody likes connecting flights — well, almost nobody. Admittedly, I’ve known a few people who like a chance to stretch their legs, or take a smoking break, and sometimes...