The time is overdue to end the FAA lap child exception for children under two years of age. Every baby and infant, like children two and older, should have their seat and be in an appropriate, approved child restraint system to prevent their injury in case of severe...
Travelers United recent review — Membership is a perfect gift. What makes Travelers United different from all other consumer advocacy organizations? We are laser-focused on travel across the board. We talk with everyone involved — airlines, government officials,...
The newest FAA bill mandates that airlines tell passengers their rights when faced with computer system failures. As airline computer system failures multiply, Congress in the FAA bill tells airlines they must prominently post what services they provide impacted...
Airline sick-passenger rules allow diseases to spread Yesterday, the Department of Transportation (DOT) held an open hearing on whether passengers can assess their contagiousness. The airlines and IATA (International Air Travel Association) were against allowing...
Airlines ultimately control issues determining what flights leave on time and what flights are delayed Many travelers don’t realize that all flights are not equally likely to be delayed or leave on time. And, while the algorithm may not be apparent to anyone who...
The FAA must overhaul its aircraft flight data collection to preserve flight data. Make it available even if the black boxes are damaged, unrecoverable, or erased. The NTSB can still fully investigate incidents and accidents. In recent weeks, we’ve read about...
Airline summer squeeze travel is coming soon! Are you ready for less room? The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats for squeeze travel...
Published first in the Orlando Sentinel as a guest opinion column on March 13. 2023 Orlando, Nashville, Phoenix, and Philadelphia are very different cities with distinct populations, attractions, and climates. But here’s what they have in common: Tourists from around...
Airline passenger service rules need better enforcement. Airline passenger service rules need more strength and enforcement rather than less. The public needs help from DOT to keep the current program of regulations effective. Plus, we need some new rules. This is the...
Changing a return flight on a round-trip ticket can trigger massive additional costs. Whatever they say and however they explain it, increased return flight costs are often pure gravy for the airlines. Indeed, if passengers change from primarily empty to full flights,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,800
Denied boarding (bumping) compensation increased to a maximum of $1,550.
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
