Help Travelers United roll back drip pricing — added hotel and concert ticket fees — and support truth in advertising. Finally, we may be getting action to support truth in advertising. But we need to let the F.T.C. know that consumers are very interested in this...
DOT website consumer protection pages help travelers. The Department of Transportation (DOT) has been working on its DOT website consumer protection pages, “Got Flights? Know Your Rights.” The intent is to help travelers better know their travel rights while...
The FAA and the airlines are battling the FCC, Verizon and AT&T over the cellular giants’ 5G C-band deployment. The FAA claims it interferes with take-offs and landings. Most air travelers in the U.S. have heard about the hullabaloo between the airline...
This full-fare advertising rule protects airline consumers — airlines hate it Many travelers do not know how important the full-fare advertising rule is to passengers. This rule mandates that all airline price advertising must include airfare plus all mandatory taxes...
Five rules can help travelers avoid airline flight delays during the pandemic As our aviation system exits the pandemic period, plenty of flight delays plague the system. Fewer flights leave from major airports. And, more difficult connections without alternatives...
Travel agents are here to stay. It is time that you learn how travel agents think. If you don’t use a travel agent then you can skip this post. But more than half of airline tickets are still being sold by travel agents. That was the case just before the...
Frank Del Rio, the Norwegian CEO, complains the cruise industry is being unfairly singled out. He fails to note cruising COVID problems that make cruising a risk. Since January 4, new cases of COVID-19 throughout the world have exceeded 2 million per day. Recently,...
Like Medieval serfs, passengers cannot fully access America’s legal system for aviation consumer rights. America’s aviation consumer rights litigation is strictly limited in the state and local U.S. court system. Passengers must plead a case to the federal...
Airline cancellations or schedule changes after booking put passengers in control Passengers can’t change the weather. But what happens when there are airline schedule changes to a traveler’s schedule months or weeks before take-off? Or an airline...
Quickly determine if you’re infected with COVID-19 before you travel and fulfill many nations’ test requirements with COVID-19 self-test kits. U.S. citizens returning home can use them, but only if they’re monitored on-line by a medical professional....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
