TSA has rules for disabled passengers while on their journey. TSA (Transportation Security Administration) has definitive rules for helping and handling disabled passengers. Many are seniors. Unfortunately, too many times TSA TSOs (Transportation Security Officer)...
Room rates must include mandatory hotel fees to be honest. The American Hotel and Lodging Association (AHLA) wants to continue false hotel advertising by not including mandatory hotel fees in room rates. False hotel advertising is a shameful and dishonest practice. It...
The problem with artificial intelligence is simple: When travelers need it most, it is least helpful. Would you pay extra to avoid AI? That’s the experience of people like Mark Beales, a retired mortgage banker from Mill Creek, Washington. He said that for...
EU rule 261 means big compensation for transatlantic fliers — up to €600 for a three-hour delay on transatlantic flights. For years, Travelers United has been educating America’s flying public about the European Union (EU) rules. We have focused especially on...
Once upon a time, we didn’t have electronic tickets — paper was king. The ticket number mattered then and still does. It was one of those calls, more than a decade ago, that we laugh about now. My travel agency client, who is also a friend, was traveling to...
Have peace of mind that home will be as you left it. Follow these 22 essential steps to take before you leave on vacation. Before you leave home for vacation, create a Departure Checklist. Here are 22 essential steps to take before you leave on vacation. Check off...
Securing credit cards when you travel, as well as debit cards. The experts I spoke with don’t always agree on the perfect solution — banks vary wildly in their fraud response, and technology that protects you in one scenario can create vulnerabilities in another. But...
DOT Issues Guidance on Airline Baggage Liability and Airline Responsibilities for Code-Share Flights Accprdiing to the Department of Transportation (DOT) The Department of Transportation (DOT) has issued guidance regarding airline baggage liability, particularly for...
Eric Finkel thought he’d dodged a bullet on a recent visit to Vietnam. His hotel “accidentally” charged his credit card $1,500 instead of the correct amount of $66. The staff immediately cancelled the erroneous charge right in front of him. Problem solved, right?...
United vs. American Airlines: reducing competition, and the FAA is stepping in. This is one of many problems facing travelers that Congress should address. Brace yourself if you’re flying through O’Hare Airport this summer. United vs. American Airlines at O’Hare...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
