Car data collected by automobiles is awesome. Unfortunately, few owners know about it. Today, you should know about car data collected by your car. All late-model sensors and cameras installed in automobiles can tell how you are driving. Tesla installed a camera...
Don’t let yourself be deceived by airline seating games of hide and seek. As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I have seen every aisle seat and every window seat tagged with an extra...
When one is traveling follow these guidebook tips and get some history and context. Many travelers headed on vacation purchase guidebooks to their destinations. These guidebooks can help point them in the direction of the best sights, locals’ haunts, the best...
For some of us, “Old Fashioned” is the way to travel — with paperback books. Admission upfront — I’m a travel agent and a regular traveler. It is easy to understand the advantages of reducing weight and bulk in luggage and limiting what’s in a...
Passengers with food allergies on a cruise can sail safely. However, they must inform their cruise line of their dietary restrictions. Several years ago, I went to the breakfast buffet on a Baltic cruise and saw golden pancakes. All the placards in front of them said,...
Aviation and environmental leaders work together to pass the Sustainable Skies Act. United Airlines CEO Scott Kirby, Airlines for America (A4A) CEO Nick Calio, and the Environmental Defense Fund’s senior vice president for climate Nathaniel Keohane, stood side by side...
Congress is working on airline passenger change right now. Bills in DC take a few years to develop, and consumer groups are currently working on the 2023 FAA Reauthorization Bill. Travelers United is working with House and Senate congressional committees, airlines,...
EU rule 261 means big compensation for transatlantic fliers — up to €600 for a three-hour delay on transatlantic flights. For years, Travelers United has been educating America’s flying public about the European Union (EU) rules. We have focused...
Travel agent etiquette travelers should follow: Be specific. Travelers who book all their own travel can skip this post. But, any traveler who uses a travel agent, especially the first time they use a travel agent, should read on. Leave these 5 forbidden travel agent...
When an airline does not provide service or if refunds are not provided, use DOT’s Web form. During the pandemic, Travelers United fielded hundreds of complaints. I personally told travelers that if they wanted action they should complain to the Department of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
