Seat issues are serious problems. Unfair seat-swapping requests, seat squatting, man-spreading, poor treatment of seat recliners, and passengers who use up the seat space of others are getting out of hand. Have you been on a plane flight recently and experienced seat...
It’s time to debunk four COVID-19 face mask myths that have resurfaced that, unfortunately, too many air travelers believe. Last week, I wrote about the surge of COVID-19 cases hitting the U.S. and across the globe this summer. I discussed protective measures...
A summer COVID wave is hitting the U.S. and many other nations across the globe, and travelers should take COVID seriously. Since June, the number of cases of COVID-19 has been rising rapidly in the U.S. and worldwide. Take preventative actions, such as getting...
American Airlines AURA tool to reassign connecting flights hurts passengers who arrive in time for an original connecting flight and causes massive delays and problems. Last week, a good friend came back from Hawaii on American Airlines. Her flight left 45 minutes...
These 7 mistakes to avoid at TSA airport security checkpoints can cause major problems. Most air travelers arrive at the airport with enough time before their flight so that a delay at TSA (Transportation Security Administration) airport security checkpoints...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
