Airline sick-passenger rules allow diseases to spread Yesterday, the Department of Transportation (DOT) held an open hearing on whether passengers can assess their contagiousness. The airlines and IATA (International Air Travel Association) were against allowing...
Published first in the Orlando Sentinel as a guest opinion column on March 13. 2023 Orlando, Nashville, Phoenix, and Philadelphia are very different cities with distinct populations, attractions, and climates. But here’s what they have in common: Tourists from around...
Airline passenger service rules need better enforcement. Airline passenger service rules need more strength and enforcement rather than less. The public needs help from DOT to keep the current program of regulations effective. Plus, we need some new rules. This is the...
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
New packing systems may help with the coming new world of domestic travel Recently, I got sucked into watching packing system videos on YouTube. Sure, many of them, and oodles of time can be wasted watching them all. After watching for a while, I selected these...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,800
Denied boarding (bumping) compensation increased to a maximum of $1,550.
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
