Cell phones are a part of international travel. There is no reason to face a major hit in your wallet. Travelers United has already warned you how to control roaming data charges. That article has much of the information in this article, but more. Here is some...
Travel privacy affects every traveler. When I talk about travel privacy, most travelers look at me blankly. I get the “What-me-worry?” stare. But travel records reveal a lot about travelers, and privacy rules and regulations are few and far between....
Are airline customer service commitments worthless? They do not have the force of law yet. Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of...
Uncle Sam wants you to dress better and improve flying behavior. Is there a connection? The Department of Transportation (DOT) started a campaign regarding “The Golden Age of Travel Starts with You.” This DOT effort aims to encourage passengers to dress...
Near monopolies make airlines anathema to good customer service. An old issue of The Atlantic started with these paragraphs. It dealt with customer service. That’s more than five years ago. A security guard stops a customer as she tries to enter a well-stocked...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
