Airline passengers can change tickets and correct errors within 24 hours of purchase Way back in 2012, the Department of Transportation (DOT) promulgated the 24-hour rule. This regulation requires airlines to provide travelers booking flights 24 hours to change them....
Amazingly, 1 out of 4 car rental travelers is wrongly accused of unjust rental car damage charges. A recent poll of Travelers United subscribers found that 25 percent of members have experienced unjust rental car damage charges. The surprising results come from a...
Air travelers in Europe have important international air travel rights unknown in the US regarding airline delays and damaged baggage contents. However, if passengers don’t know their rights, they don’t even know enough to ask. When flying between Europe...
The normal increased round-trip airlines baggage fees now cost between $70 and $80 per checked bag. Baggage fees, one of the most hated in the industry, have increased again during the last two weeks. Virtually all the airlines, from American Airlines to United...
States have electronic toll collection systems with no human collecting tolls and no way to use a credit card to pay a toll. If a traveler finds paying an electronic toll collection impossible, keep reading. Many travelers decide to travel by car. Unfortunately, they...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.