Harried travelers are soothed by DC airport art Art is making a comeback in airports and major metropolitan buildings. Washington’s Ronald Reagan National Airport (DCA) is a wonderful example of how airport art can be integrated into the architecture of a...
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
Air travelers in Europe have important international air travel rights unknown in the US regarding airline delays and damaged baggage contents. However, if passengers don’t know their rights, they don’t even know enough to ask. When flying between Europe...
DOT fines are laughable. It is like “the emperor has no clothes!” Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT...
Tingling haunted ski resorts from East to West At first ponder, ski and snowboard resorts seem strange places to find ghosts. But when you consider that many of our winter snow resorts are built in areas that once had wild and sometimes grisly histories, the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
