The DOT complaint system — the first step in the DOT legal policy for those wronged by airlines During the COVID pandemic airlines garnered record numbers of complaints in the official Department of Transportation (DOT) airline complaint system. This is the first step...
These places are where what TSA confiscates and you lose on flights ends up. I have often wondered what happens to lost and confiscated belongings left by passengers on planes and checkpoint lines. The TSA confiscates thousands of small pen knives, AirPods, iPads,...
Travelers United membership now provides a Swiss global data vault. Membership in Travelers United now includes one of the country’s best cybersecurity packages. For $49 a year Travelers United members receive a Virtual Private Network (VPN) that provides WiFi...
An airline changes the way it does business: Southwest Airlines adds reserved seating. This week, Southwest Airlines added reserved seats to its offerings. Back in May, they added to the glee of accountants’ luggage charges. Few passengers cried big crocodile...
New York City is banning hidden hotel fees to lower costs. The upcoming rule means hotels will include mandatory resort and destination fees. This also applies to service fees included in the advertised room price and to disclosing credit card holds and deposits...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
