No more individual toiletry items — a mistake or not?

No more individual toiletry items — a mistake or not?

What is luxury? To some it may be the little things Luxury in a hotel means different things to different people. For some, it’s beautiful decor. It may be room service. Incredible service sometimes spells luxury. Often it’s little things, like the kind of...
When to hang up the phone with an airline agent

When to hang up the phone with an airline agent

When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative. On...
Why some flights are delayed and some flights are on time

Why some flights are delayed and some flights are on time

Airlines ultimately control issues determining what flights leave on time and what flights are delayed Many travelers don’t realize that all flights are not equally likely to be delayed or leave on time. And, while the algorithm may not be apparent to anyone who...