The Boeing/Air India situation is on the front page of newspapers and the lead story on TV and radio again. At the time of this writing, the seemingly nonstop coverage had slowed down, but even Americans who aren’t frequent flyers or generally tuned into airline...
Airline delays are full of gray areas. One of the most aggravating airline delays is when a traveler gets a notice from their airline or finds out online that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying,...
Airline stopovers have been an issue that confounds and frustrates travelers. For all the decades I’ve been a travel agent, stopovers have been an issue that creates confusion for travelers. A plane connects at some airport. Why can’t you get off the plane...
In the winter, travelers expect delays and cancellations. In the summer, they are supposed to ease up. This summer, however, there may be more storms and a shortage of workers to keep the aviation system running. Many travel agents I know have long hated booking...
Are frequent-flier programs worth it for everyone? Sometimes the answer is no. I have a love-hate relationship with United, my preferred airline, but I fly enough that I have status. While United Airlines can drive me crazy, the perks, better seats, more help with...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
