by Janice Hough | Apr 17, 2019
Why keeping or losing business often comes down to the customer service weakest link — Lyft edition Suppliers in the travel industry, airlines, hotels, rental cars, etc., all care very much about their brands. But, in general, many of the brands have uneven...
by Janice Hough | Apr 10, 2019
“Get to the airport early.” How early? A friend asked me tonight how early she should get to the airport for Thanksgiving weekend. The short answer? Probably earlier than you think. Here are eight factors that should go into the decision. While the answer...
by Janice Hough | Apr 3, 2019
Might mandatory hotel fees be a real bipartisan issue in Washington, DC? When it comes to fees, travelers are heading to a worse situation with mandatory hotel resort fees than they already face with airlines. Travelers these days have become accustomed to fees. Hard...
by Janice Hough | Mar 26, 2019
Smart travelers make these 8 passport mistakes People who travel internationally are generally among the savviest travelers. But they can still make mistakes — and some of the most common ones involve passports. Here are eight of the worst passport mistakes: 1....
by Janice Hough | Mar 21, 2019
Too many travel cooks mix up the travel stew Many travelers make some of their own bookings on the Internet. They only get an agent involved for more complicated travel. That works out fine until sometimes they try to mix the two. Web bookings and those made by travel...
