It’s no secret that airlines want no paper boarding passes. They want things as automated and digital as possible. In a perfect world they wouldn’t pay any airport staff, reservationists or have bookings made through travel agents. Airlines don’t...
Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn’t possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe...
Here are three reasons why a weather-delay makes schedules @#%*!+$# A client emailed me in a cranky mood. His plane to San Francisco was stuck in a weather delay for two hours, and then was sitting on the tarmac in Newark for over an hour. He was a victim of...
Your hotel room is a reason travel agents matter. They are the key to the magic of hotel human touch. When travelers check into hotels, they usually expect the hotel to have their name, credit card information, and bedding request. And their frequent guest membership...
Leisure travelers know business travel is a major factor, but leisure travelers are filling the business void. Full disclosure — for anyone who doesn’t already know — I’m a rare breed of travel agent. I book both business and leisure travel. So yes, I want...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
