Airlines are selling tickets from the US to Greece, but IT glitches still exist from the pandemic. Back in late March, two clients who had gotten their vaccination decided to book a trip to Athens in hopes of Greece being open in July. They booked a codeshare flight...
Many Americans have never stopped using travel agents. Others, particularly the younger generation, have never used one. Some travelers formerly had travel agents (or advisers), but because that person retired, or they just figured online was easier, they have...
In the winter travelers expect delays and cancellations. In the summer they are supposed to ease up. This summer there are more storms and a shortage of workers to keep the aviation system running. Many travel agents I know have long hated booking travel in winter....
Airline delays are full of gray areas One of the most aggravating airline delays is when a traveler gets a notice from their airline or finds out online that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying...
Travel today means crowds of first-time travelers, the older and slower passengers, and the inexperienced — just like the old holiday travel days. Over the years I’ve written more than one post about the difficulties of holiday air travel — the crowds, airport...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
