Once upon a time, we didn’t have electronic tickets — paper was king, the ticket number mattered then, and still does It was one of those calls, over a decade ago, that we laugh about now. My travel agency client, who is also a friend, was traveling to Europe...
When you have problems during airline travels, find a person to help you rather than depending on technology My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York,...
You used to hear that travel agents won’t be needed anymore. Today, we need travel agents more than ever. I have been in the travel industry for decades. And for decades I’ve heard it’s a dying industry. Yet, in 2019, the travel agent business was...
Sometimes the hotel human touch works wonders even in a touchless world These days there are all kinds of commercials and online ads for great hotel websites and apps. Many intimate that booking through them will get you some glorious room or suite at a good price....
Give travel gratitude where it is deserved. Cancellations today are less than a percent higher than in 2019. So many gloom and doom travel stories these days. Travel gratitude is more needed than ever before. Headlines, not just in the travel industry media, but in...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
