by Janice Hough | Jul 7, 2020
With no 2021 crystal ball, here are my thoughts on future travel reality Believe me, travel agents wish we had a magic crystal ball. However, future travel reality is very murky. Today’s travel nightmare is but a small part of the COVID-19 pandemic. In this...
by Janice Hough | Jun 30, 2020
I braved the “friendly skies” to fly cross-country from San Francisco to Washington, DC This weekend the front lines of flying were a reality. For the first time since mid-March, I braved the “friendly-skies” for a visit to my son in...
by Janice Hough | Jun 18, 2020
Before COVID-19, airline club membership provided a worthwhile service. But with clubs being closed there should be more discounts One of many temporary casualties of the COVID-19 pandemic is the airline club membership experience. This post focuses on United’s...
by Janice Hough | Jun 2, 2020
Some of my clients think I have a crystal ball. They ask what happens after the pandemic. But as I write this, I fully understand that travel agents don’t have any magic insight into this coronavirus pandemic. Remember “15 days to slow the spread?” ...
by Janice Hough | May 27, 2020
Profitable change and cancellation fees cloud the airlines’ duty of passenger care and sick passenger rule The concept of nonrefundable tickets with change fees has been around for decades. And sick passenger rules requiring them to pay should they choose not to...
