Why a customer service weakest link haunts every business

Why a customer service weakest link haunts every business

Why keeping or losing business often comes down to the customer service weakest link — Lyft edition Suppliers in the travel industry, airlines, hotels, rental cars, etc., all care very much about their brands. But, in general, many of the brands have uneven...
8 factors to help decide how early to get to the airport

8 factors to help decide how early to get to the airport

“Get to the airport early.” How early? A friend asked me tonight how early she should get to the airport for Thanksgiving weekend. The short answer? Probably earlier than you think. Here are eight factors that should go into the decision. While the answer...
Mandatory hotel fees — are they a good election issue?

Mandatory hotel fees — are they a good election issue?

Might mandatory hotel fees be a real bipartisan issue in Washington, DC?  When it comes to fees, travelers are heading to a worse situation with mandatory hotel resort fees than they already face with airlines. Travelers these days have become accustomed to fees. Hard...
Even smart travelers make these 8 passport mistakes

Even smart travelers make these 8 passport mistakes

Smart travelers make these 8 passport mistakes  People who travel internationally are generally among the savviest travelers. But they can still make mistakes — and some of the most common ones involve passports. Here are eight of the worst passport mistakes: 1....
How to master perfect vacation planning

How to master perfect vacation planning

Too many travel cooks mix up the travel stew Many travelers make some of their own bookings on the Internet. They only get an agent involved for more complicated travel. That works out fine until sometimes they try to mix the two. Web bookings and those made by travel...