The longest-flight-first rule can save hassles when forced to fly on connecting flights. Nobody likes booking connecting flights — well, almost nobody. Admittedly, I’ve known a few people who like a chance to stretch their legs or take a smoking break, and...
COVID still affects travel. Don’t fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it’s been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker....
When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative....
Mask mandates are not the only problems that airlines face. This point is not about the third rail, or perhaps I should say, the middle seat, of arguing airline mask mandates. As of the time of writing, mask mandates are gone. And even had a judge not struck down the...
Note — this is not a partisan post, though it involves politics. In this example of last-minute planning, all worked out for the passenger, California Senator Alex Padilla. Chairman Dick Durbin of the Senate Judiciary Committee was able to delay the hearing by several...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
