by Janice Hough | Apr 6, 2021
When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative....
by Janice Hough | Mar 30, 2021
Never assume that post-pandemic rules are anything like 2019 There’s an old catchphrase that anyone in the travel industry knows well. “Don’t assume — it makes an a** out of U and Me.” Today, this saying becomes increasingly true for travelers....
by Janice Hough | Mar 23, 2021
There is a lot of pent-up demand. When it will begin? Nobody knows The travel industry fell off a metaphorical cliff last March, and it’s been largely that way since. But we don’t yet know if getting out of the depths will be a gentle climb. Or with...
by Janice Hough | Mar 17, 2021
The crystal ball is saying book travel bargains now Long before the pandemic, most of us travel advisors joked about our crystal balls. We still get asked everything. What will prices be like in the future? What week at a given destination will have the best weather?...
by Janice Hough | Mar 9, 2021
Profitable change and cancellation fees cloud the airlines’ duty of passenger care and sick passenger rule The concept of nonrefundable tickets with change fees has been around for decades. And sick passenger rules requiring them to pay should they choose not to...
