Frequent flier upgrades get new rules at AA For many travelers, even leisure travelers, the ultimate prize with frequent flier miles is not free tickets, […]
These days U.S. carriers are dominating the bad customer service stories in the media. And generally, the top European carriers have earned their better reputation. But they have their moments as a client of mine found out on a recent weekend with Lufthansa. An aircraft change turned his best-laid plans and business-class reservations into a mess.
As airline travel becomes increasingly less pleasant in economy class, upgrades are looking increasingly appealing to travelers. However, understanding how the deck is stacked will help with any attempted upgrades. Even booking well in advance and being willing to spend miles and serious money, may not be enough for average travelers. With the airline focus on elite big spenders, many frequent fliers are being shut out of attempted upgrades.
Hawaii’s a dream destination for many people, and as a travel agent, one of my favorite places to sell. But, as I’ve learned from dealing with a lot of first-timers, and even repeat travelers, it’s a destination with a lot of questions beyond the basics — name, birthdate, budget, preferred airline and which island. Sometimes even which island’s up in the air.
If anyone didn’t know that airlines overbook, they do now — here’s an overbooking solution While I don’t always take the airlines’ side of things, […]
Airline delays are full of gray areas. One of the most aggravating is when a traveler gets a notice from their airline, or finds out online, that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying something like, “Please be at the boarding area for the regularly scheduled time, as this may change.”
Whether it’s via a notification from your airline, travel agent, or just luck in checking a flight status, no one likes to find out your plane is delayed. In some cases, there are just no obvious alternatives, or all the later alternatives are sold out. Except for the flights you have no chance of making. Uh, not so fast…
United Airlines removed a bridal couple on the way to their wedding from their aircraft. After the debacle in Chicago and scorpions falling from luggage bins, one would think that United would do anything to avoid another public relations disaster about customer service. But, United may have been right in this bridal-couple case.
As a travel agent and an elite-level frequent flier with United, I deal with a lot of their personnel on a regular basis. Though the CEO managed to make matters worse, the low-paid weakest link in their customer service operation failed.
Few travel issues are more contentious than having families sit together on airplanes. Sure, nobody wants young children to sit by themselves, but that doesn’t mean that travelers who have booked way in advance or paid a premium want to give up their seats, either. The easiest solutions involve getting the seats right in the first place so families can sit together.