Why there isn’t a “best hotel” in town — or most anywhere. As a travel agent, there are many times I get asked, “What’s the best hotel?” No agent knows every city or resort area in the world personally. But even with main tourist...
One of my least favorite hotel commercials is about two people checking out. It turns out they paid different rates at the same hotel. Obviously, it seems they had a hotel room complaint. It doesn’t say what kind of rooms they each had. Sometimes, it is just...
Can some simple boarding announcements make air travel better? Airlines are boarding flights earlier and earlier these days. With the possible exception of Southwest, which has quick turnarounds down to a science, most US carriers now seem to be boarding domestic at...
Hawaiian hotel value is much more than only luxury and price. For some travelers to Hawaii, price is no object. They want top service, a great location and luxurious rooms. Some search for Hawaiian hotel value. For others, it really is about the cheapest place they...
Is it always bad to miss a flight? Airline no-shows can work for you In general, being an airline no-show for a ticketed airline flight means a traveler will lose any value on the ticket. This means, in general, it’s not a great idea. On the other hand, there...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
