AA was the first to cancel operations due to staffing problems. Soon others will as well. Any situation involving labor staffing problems is complicated. But it’s pretty clear that American Airlines did furlough many pilots. And pilots who have been away from...
Most frequent airline travelers have been barely on one side or another of the final-boarding rule, or “ten-minute rule.” While flights have a scheduled departure time, there is an unwritten final-boarding rule. The gate agent will often close the door to...
Leisure travelers are back in full force, but airline workers are hard to find. At least as of the time of writing, leisure travelers are coming back. Big time. In fact, as anyone who’s flown recently knows, planes are jammed. I just heard yesterday that an...
In a high-tech world, it is good to have low-tech summer vacation travel tips. If you are reading this blog, you’re more than likely already a savvy traveler and have heard and read thousands of holiday travel tips before. You’re familiar with the litany...
“Getting to the airport early” — How early? A friend asked me tonight how early she should get to the airport as the pandemic eases. The short answer? Probably earlier than you think. Here are eight factors that should go into the decision. While the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
