In the winter, travelers expect delays and cancellations. In the summer, they are supposed to ease up. This summer, however, there may be more storms and a shortage of workers to keep the aviation system running. Many travel agents I know have long hated booking...
Are frequent-flier programs worth it for everyone? Sometimes the answer is no. I have a love-hate relationship with United, my preferred airline, but I fly enough that I have status. While United Airlines can drive me crazy, the perks, better seats, more help with...
The most important question to ask if you really want early hotel check-in Most travelers who book hotels and arrive in a city early in the day would love to get early check-in when they arrive. But most hotels have a regular check-in time of 3:00 or 4:00 p.m....
Increasingly, the Air Traffic Control nightmare doesn’t appear to be limited to just Newark Airport. Issues snowball, and who knows how overworked and stressed air traffic controllers will react? The problems are still going on as you read this. This means...
It’s no secret that airlines want no paper boarding passes. They want things as automated and digital as possible. In a perfect world they wouldn’t pay any airport staff, reservationists or have bookings made through travel agents. Airlines don’t...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
