It’s been a terrible year for airline safety. Is it time to cancel your air travel plans after this Air India disaster? It happened again. Yes, it was a Boeing airplane in an Air India disaster. This week, Air India Flight 171 plunged into an Ahmedabad hostel...
Sometimes, people have one drink too many. Jodi Smith lost count of the number of rum and cokes her seatmate had ordered on a recent flight from Boston to Los Angeles. Was it five? Or six? “He was a nervous flier,” remembers Smith. “Old enough to order alcohol, but...
You’ve entered the shoe wars zone. Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you. That’s what happened to Jaskaran Gautam when he was flying from Tokyo to New York...
Is it stealing from your hotel room when you take pens and bath amenities? What about robes and towels? When Lynn Culver checks into a property, she helps herself to the soaps and shampoos in her room. If housekeeping replaces the items, she takes the new ones, too....
The long-haul flight between Doha, Qatar, and Auckland, New Zealand, is one of the longest in the world. It seems to never end and crosses 10 time zones in 16 hours. How do you choose the right airline for a long-haul flight like that? It’s not an abstract...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
