If you think you’re carrying too much luggage on your next trip, I’ve got news for you: You probably are. How much? Domestic airlines collected $7.1 billion in luggage fees, an increase of almost 5 percent from the previous year. This summer, we’ve...
Everyone wants to get on the plane first, and it’s getting out of control. Passengers want to cut the boarding line. I saw it recently while I was getting on a flight from Montevideo, Uruguay, to São Paulo. A man with a cane cut to the front of the line. “I have a...
A passenger flew from Dallas to Denver last summer; her baggage did not. She filed a claim. Frontier denied it as an overdue baggage claim. Why? Frontier says she waited too long. Collins says Frontier Airlines never gave her a chance to file a claim. Is it an overdue...
Enterprise charges $515 for damage to a rental car when it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle? Question Enterprise Rental Car in Munich charged me for damage to a rental car I rented last year, even though I returned...
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
