by Christopher Elliott | Dec 10, 2019
When seats recline into your space, speak up. No recline in coach needs to be the rule when flying Stop reclining your airplane seat. You. Yes, you. Two domestic airlines already limit your ability to lean back in economy class. Even if the airline doesn’t make the...
by Christopher Elliott | Dec 3, 2019
My extra child seat was not booked because of a travel agency/airline error. How can I fix it? Isla Hale-Burgess’ son Jack is an “active” 18-month-old, so when she booked a flight from Seattle to London to attend a family wedding next month, one thing was clear: Her...
by Christopher Elliott | Nov 26, 2019
Why does it seem that almost half of my flights are late? The next time your airline claims your flight is “on time,” check your watch. Airlines are allowed to count any arrival within 14 minutes and 59 seconds of schedule as “on time,” an...
by Christopher Elliott | Nov 20, 2019
The secret of getting wonderful airline service Want to get great holiday airline service even from the airlines? Use your “pleases” and “thank yous” – and don’t expect too much. During the holidays, customer service is more difficult to find. However, it is in the...
by Christopher Elliott | Nov 16, 2019
Provo, Utah, has a wild side for families and nature lovers Everywhere we went in Provo, we saw Charlie. There were signs for Charlie on power poles. We saw Charlie — or at least we thought we saw him — zipping between the apple orchards on the sprawling Utah Valley...
