It’s not your imagination. Airline passengers suffer from exit envy — they do almost anything to get off the aircraft as soon as it arrives. I saw it after my recent flight from Los Angeles to Houston landed. I opened the overhead bin to grab my carry-on bag,...
Hackers are coming for travelers. Here’s how to protect yourself. A few days after Kay Pedersen reserved a hotel room in Chiang Mai, Thailand, through Booking.com, she received an alarming email. It was a warning from Booking.com in broken English that there had...
Oh, the lengths some people will go to get better airline customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv, says a representative offered to rebook him on...
Question My wife and I rented a car from Hertz in Arizona for a couple of days with our kids. The rental went fairly seamlessly. Then we received an $850 repair bill six months later. We didn’t notice any damage to the car when picking it up. The representative did...
Disability pretenders are at it again. They feign wheelchair assistance and depart the flight on their feet. Have you ever been on a miracle flight? You know, where there’s a line of wheelchairs waiting to pre-board — but somehow, those same passengers can walk off...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.