Keep an eye on your luggage. As air travel returns to pre-pandemic levels, airlines appear to be getting stricter about carry-on rules. Brad Ritter has seen the confrontations: gate agents rigidly enforcing weight and size limits on cabin luggage — and making...
If you’re planning a vacation rental stay, you need to do one thing before you kick off your shoes and unpack — if you don’t want to end up with surprise vacation rental cleaning fees. Grab your phone and start taking pictures. Lots of pictures. I speak from personal...
A pandemic benefit was good customer service. Today, the travel industry is beginning to return to its old ways. During the pandemic, travelers enjoyed some of the best customer services in years. Hotels welcomed returning guests with rock-bottom room rates....
It’s a problem as old as the Tower of Babel: When you don’t speak their language how do you communicate? Anna-Marie Cartagena found herself in this situation on a recent visit to a spice market in Israel. The employee spoke no English, and Cartagena didn’t...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
