Disability pretenders are at it again. They feign wheelchair assistance and depart the flight on their feet. Have you ever been on a miracle flight? You know, where there’s a line of wheelchairs waiting to pre-board — but somehow, those same passengers can walk off...
The airport floor is probably the last place you want to sleep. But it’s sometimes the only place for passengers like John Paul Engel. Engel has faced a long delay and nowhere to go on several occasions, including this summer in Miami. He thinks catching a few...
Holiday travel is hard. You must contend with the crowds, the high prices — and the weather. This holiday season, I’ll probably see it all. Snow in the Pacific Northwest for Thanksgiving. Thunderstorms in Chile for Christmas and stifling midsummer heat in Buenos Aires...
Enough with switching airline seats already. Swapping seats seems to be a thing lately. Maybe you’ve watched those viral videos that feature people changing seats without permission and other entitled passenger behavior involving airline seats. Or maybe...
Watch out for the hard-to-detect carry-on luggage trap The ticket agent looked at me as if I was hiding something when I checked in for a recent flight from Nicosia, Cyprus, to Tel Aviv, Israel. “Show me your bags,” she commanded. I rolled my...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
