Watch out for the hard-to-detect carry-on luggage trap The ticket agent looked at me as if I was hiding something when I checked in for a recent flight from Nicosia, Cyprus, to Tel Aviv, Israel. “Show me your bags,” she commanded. I rolled my...
If you’re flying on a European airline in 2023, you have more rights than you may think. The reason? EC 261 (also referred to as the EU 261), the European consumer regulation, gives broad protection for passengers — far broader than anything US airlines offer. But...
It’s time for pets to stop flying. There, I said it: Let’s ground Fido and Fluffy for good. There have been too many animal incidents on aircraft this summer, including the Delta Air Lines passenger who lost her dog while traveling from Santo Domingo to...
Don’t complain when traveling after this packed summer season. There’s one thing Jerry Slaff won’t do when he travels to Edinburgh and Dublin this fall: He promises not to complain. “We’re hoping to avoid the big push of summer tourists...
If you have plans to return to Maui soon, you might want to reconsider. Hawaii’s Governor Josh Green is “strongly discouraging” travel to West Maui in the wake of the island’s deadly wildfires, which completely destroyed the historic village of Lahaina. Hotels...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.