With the stroke of his pen, the DOT Secretary can improve travel for passengers Travelers United sees four areas where the Secretary gets airline consumer wins with the stroke of his pen. We want Secretary Buttigieg to start with these basic travel changes. We do not...
A collection of the top consumer groups met with Sec. Buttigieg for the first time in 200+ days Representatives of several leading US consumer groups met with Sec. Buttigieg recently. He is the head of the Department of Transportation (DOT). The advocacy groups urged...
Smartphones store COVID tests and a vaccine passport required for many destinations across the globe and more. Despite increasing COVID-19 infection rates, particularly in areas populated with vaccine-hesitant residents, many pandemic travel restrictions are being...
DOT moves to require airlines to refund extra fees when service purchased is not provided — this is a proposed rule. Yes, we all know that when you do not get a service, you don’t have to pay for it. This proposed rulemaking 20 years late finally has its...
With the recent COVID-19 upsurge, is pandemic travel more dangerous, particularly for those not fully vaccinated against the deadly virus? Some Americans seem to celebrate the death of the COVID-19 pandemic. More than 20,000 new cases daily and more than 300 dying of...
New York’s mass transit systems were considered “super-spreaders” — now they are being redeemed I love the mass transit systems of the world. But, the coronavirus has maligned them and condemned them to the role of the super spreader. Data show after...
Being careful is the best travel theft security Famous travel host and writer, Rick Steves, revealed a while back that he was a pickpocket victim while traveling in Paris. Steves didn’t detail what happened during this travel theft, but did say that after years...
Hilton’s made daily housekeeping by request only at all but their luxury hotels. Housekeeping will no longer remove trash or perform their other daily duties. The cleaning staff works on hotel security responsibilities as well. Will other staff fulfill the...
Here are seven ways that the DOT and airlines abuse passengers regularly. Just this morning the White House released an Executive Order on Promoting Competition in the American Economy. As one of the leading advocates for consumers in travel, Travelers United attended...
If the DOT and FAA stop airline policing, experience shows what will happen. There is one enforcement organization as far as airlines are concerned. The Department of Transportation (DOT) is the top aviation regulatory dog in DC when it comes to airline policing. And...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
