Carrying a well-stocked first aid kit when you travel is essential to protect yourself from the inevitable accidents and occasional illnesses that can kill a great trip. A first aid kit is beneficial when traveling on a road trip across a state and especially if...
All hotel rooms are not created equal. Some are discounted. Others never are. Whenever I see the discount hotel site Trivago ad with the two women checking out, I get angry. One leaves happily with a $129 rate until she hears the next guest got a $99 rate, I get mad...
A pandemic benefit was good customer service. Today, the travel industry is beginning to return to its old ways. During the pandemic, travelers enjoyed some of the best customer services in years. Hotels welcomed returning guests with rock-bottom room rates....
Here are 10 summer travel scams to avoid and prevent and what to do about them. This summer, the number of travelers across the U.S. and Europe has been hitting major highs since the COVID-19 pandemic began. Too many of these travelers are falling victim to summer...
Baggage reporting rules protect passengers and handicapped mobility devices. The Department of Transportation (DOT) released new baggage reporting rules about a year and a half ago. Passengers are not very excited about the new rule, but they should be. The important...
Travelers’ laptops, smartphones, and tablets are vulnerable to cyberattacks. These actions can improve security from hacker attacks and theft. Your mobile data devices are at risk from cyberattacks whenever traveling domestically or internationally. Use these...
DOT announced a Proposed Rulemaking for airline refunds. It rewards airlines rather than punishing them. Since the first cancellations of flights during the pandemic, Travelers United has steadfastly worked on getting passengers new refund rules for canceled flights....
What are monkeypox safe travel rules now that the WHO has declared a global health emergency? There are easy-to-follow steps to prevent contracting the virus. According to the Centers for Disease Control and Prevention (CDC), more than 22,000 confirmed monkeypox cases...
Finally, flight credits don’t expire. Congratulations Southwest Airlines, passengers thank you. As of yesterday Southwest Airlines flight credits do not expire. This is a first-of-its-kind policy. Finally, the largest domestic airline has recognized that flight...
You used to hear that travel agents won’t be needed anymore. Today, we need travel agents more than ever. I have been in the travel industry for decades. And for decades I’ve heard it’s a dying industry. Yet, in 2019, the travel agent business was...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
