Whether through upgrading with miles, money, or just paying extra, everyone loves the idea of flying business (or first) class. But watch out when flying on transcontinental flights. For international travelers, food and beverage service has evolved since COVID...
Knowing the secret about alternate airports saves time and money What do travel gurus mean by alternate airports? Almost every time readers research how to work their way around being bumped, try to fly around storm cancellations, or look for ways to save money, they...
The travel industry is full of jargon. Airline-travel agency terms often seem meaningless to travelers, like “interline agreements.” “Interline agreement,” is anything but meaningless. Sadly, many people have discovered this fact of flying...
Passenger compensation is generous for baggage and adequate for denied boarding. But, there are no payments today for delays and cancellations. In the US, if your flight is delayed or canceled, or if your baggage gets lost or damaged, unfortunately, airlines aren’t...
On landing, many air travelers experience airplane ear pain. I have tips to safely and easily help prevent or relieve clogging and discomfort. When we fly, particularly when we land, our ears feel clogged and our hearing becomes a bit more difficult when that happens....
Complex airline rules mean many interpretations Airline rules are complicated enough that even most frequent fliers have a hard time keeping track of them. However, even many airline employees can’t keep track of them, and airline rules are subject to many rule...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
