Passenger compensation is generous for baggage and adequate for denied boarding. But, there are no payments today for delays and cancellations. In the US, if your flight is delayed or canceled, or if your baggage gets lost or damaged, unfortunately, airlines aren’t...
Help is available for those who can’t pay their bills, but you’ve got to ask for it. The coronavirus has infected the global economy and millions of Americans now out of work are trying to figure out what to do with no paycheck coming in. Hourly employees who worked...
A recent survey found that if you really want to save money, you need to book with sites that offer “mystery deals.” Dozens of travel websites promise best hotel deals and discounts, but can a few clicks on these sites really save you money? Checkbook.org, an...
Researchers found there were plenty of rooms left even when the site says “only one” Travel websites make it easy to comparison shop for hotel rooms. Just watch out for a common marketing trick designed to get you to book right away, rather than compare...
Policies sold by airlines and travel websites provide ‘pretty thin coverage,’ analysis concludes. You’re online and ready to buy an airline ticket, but before you can checkout, the airline’s website pushes you to spend a little more to buy travel insurance to protect...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,800
Denied boarding (bumping) compensation increased to a maximum of $1,550.
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
