Why new baggage reporting rules are important to passengers

Why new baggage reporting rules are important to passengers

New DOT rules are the end of a very long, step-by-step process to change the previous system that provided misleading statistics about an airline’s handling of checked baggage and that provided no data for mobility device damages. Travelers United was one of the main protagonists in the efforts over the past nine years.

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Kids are vulnerable as airline sexual assaults soar

Kids are vulnerable as airline sexual assaults soar

Airlines make kids vulnerable to sexual predators by charging families extra to sit together. Congress, four years ago passed a law requiring DOT to make specific rules to allow family members 13 and younger to sit together with families. DOT has not begun a rulemaking to study the problem.

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Why are pandemic refunds so slowly credited?

Why are pandemic refunds so slowly credited?

I’ve heard slow refund excuses from “extraordinary” circumstances to “it’s complicated.” Companies are feeding consumers pandemic refunds explanations when they fail to meet their basic customer service obligations. Sometimes consumers need a dictionary to decipher the meaning behind the words.

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Why flight crews should all be coronavirus tested

Why flight crews should all be coronavirus tested

The newspapers are full of stories about growing numbers of airline pilots and flight attendants testing coronavirus positive. After the past weeks of dealing with the coronavirus, we know how quickly it spreads. We also know that all flight attendants and pilots currently on duty, only a fraction have coronavirus tested.

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Can you take a pandemic cruise without sizable risks?

Can you take a pandemic cruise without sizable risks?

Small ships have started with pandemic cruise efforts again. Already passengers and crew are testing positive for COVID-19. The question cruisers must ask today is, “Can I take a pandemic cruise without a sizeable risk to my health?” I understand the attraction of...

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How to discover the world while driving through Maine

How to discover the world while driving through Maine

A year ago at this time, I had already been to Cuba and Portugal and was looking forward to a week in Venice. I feel a need to discover the world. Today, my travel list seems empty. So, I went crazy and I am headed out to Mexico, Peru, Paris, and Norway one day. The next day I am exploring Denmark, Naples, Poland, and Sweden. Impossible you say?  Not if you live in western Maine.

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • – Creation of the Advisory Committee for Aviation Consumer Protections
  • – Advertised airfares now include airfare plus, mandatory taxes and fees
  • – Lost/damaged/delayed luggage compensation limit increased to $3,500
  • – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

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