New DOT rules are the end of a very long, step-by-step process to change the previous system that provided misleading statistics about an airline’s handling of checked baggage and that provided no data for mobility device damages. Travelers United was one of the main protagonists in the efforts over the past nine years.
Airlines make kids vulnerable to sexual predators by charging families extra to sit together. Congress, four years ago passed a law requiring DOT to make specific rules to allow family members 13 and younger to sit together with families. DOT has not begun a rulemaking to study the problem.
I’ve heard slow refund excuses from “extraordinary” circumstances to “it’s complicated.” Companies are feeding consumers pandemic refunds explanations when they fail to meet their basic customer service obligations. Sometimes consumers need a dictionary to decipher the meaning behind the words.
The newspapers are full of stories about growing numbers of airline pilots and flight attendants testing coronavirus positive. After the past weeks of dealing with the coronavirus, we know how quickly it spreads. We also know that all flight attendants and pilots currently on duty, only a fraction have coronavirus tested.
Small ships have started with pandemic cruise efforts again. Already passengers and crew are testing positive for COVID-19. The question cruisers must ask today is, “Can I take a pandemic cruise without a sizeable risk to my health?” I understand the attraction of...
Herd immunity will eventually win. Museums, which have taken a financial hit because of the pandemic, may never open again. Finally, the seismic rumbling of the earth has dampened. Now, we can study what is manmade and what is natural.
A year ago at this time, I had already been to Cuba and Portugal and was looking forward to a week in Venice. I feel a need to discover the world. Today, my travel list seems empty. So, I went crazy and I am headed out to Mexico, Peru, Paris, and Norway one day. The next day I am exploring Denmark, Naples, Poland, and Sweden. Impossible you say? Not if you live in western Maine.
The U.S. State Department issued a news release yesterday saying they were lifting their March 19 advisory on avoiding all international travel. No longer will all of Europe and most of the world be listed as “do not travel.”
The Department of Transportation (DOT) has been working on their DOT website consumer protection pages, “Got Flights? Know Your Rights.” The intent is to help travelers better know their travel rights while flying.
Lodging rules are changing for both hotels and for vacation rentals — they are still in flux Hotels and vacation rentals may seem the same since the start of the COVID-19 pandemic. They aren't. New cleaning procedures and guest restrictions are in effect. But what are...