What makes false advertising so misleading for travelers

What makes false advertising so misleading for travelers

The problem of false advertising in the travel world has gotten worse over the past four years. Both the airlines and the hotel world have created new pricing structures or expanded old ones that deceive consumers. Even after years of hard work behind the scenes, when this administration leaves, consumers will be left in the lurch.

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Important ways DOT should help passengers like you

Important ways DOT should help passengers like you

A recent Government Accountability Office (GAO) report has outlined a series of problems with the Department of Transporation’s (DOT’s) passenger protections. From internal training operations to the education of consumers and from handling complaints to enforcing regulations. The list of issues is enormous. To be honest, many of these problems are caused by the departure of long-time members of the staff. It will keep DOT busy and a team of consumer advocates active for years. 

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Eight 2020 smartphone apps to help your travel

Eight 2020 smartphone apps to help your travel

Traveling with a smartphone has become essential because of the assistance it can provide to travelers. While it gives users the critical ability to make emergency and other important calls while away from home, it does even more like a mobile computer that you can carry in your pocket. It allows users to buy tickets of all kinds, board planes and trains, safely walk through cities, translate menus, signs and directions in unfamiliar languages and much more.

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10 lost luggage rules for maximum compensation

10 lost luggage rules for maximum compensation

There are rules that should be followed before traveling. There are rules when traveling and checking in baggage. And, finally, rules when luggage is lost, delayed or damaged. Passengers who follow these rules have far fewer lost and delayed baggage problems and get top compensation from the airlines.

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How to find on-time statistics on airline websites

How to find on-time statistics on airline websites

The other day I discussed on-time flights and the importance of having enough time to get to connecting flights. I was also speaking about the hope that my checked baggage made the connection as well, The conversation came around to how can a passenger even know what the record for on-time arrival might be and where that information can be found.

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • – Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • – Creation of the Advisory Committee for Aviation Consumer Protections
  • – Advertised airfares now include airfare plus, mandatory taxes and fees
  • – Lost/damaged/delayed luggage compensation limit increased to $3,500
  • – Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • – Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • – Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.

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