What to do when your luggage is delayed or lost by an airline Airlines may try to limit the reimbursement they provide for reasonable expenses when your bags are delayed, but fortunately there are a handful of credit cards that cover baggage delays in their suite of...
Why are we becoming such careless travelers? Travelers are increasingly forgetting essentials like luggage and medication, a phenomenon experts blame on “cognitive overload” and stress. “Hurry culture” and constant screen time have eroded situational awareness,...
An airline changes the way it does business: Southwest Airlines adds reserved seating. This week, Southwest Airlines added reserved seats to its offerings. Back in May, they added to the glee of accountants’ luggage charges. Few passengers cried big crocodile...
For decades, there’s been an Ugly American tourist stereotype. Usually, as I remember growing up, an Ugly American involved dressing badly, carrying big cameras, being flashy with money, and yes, often being loud. When I did a semester abroad in England, I will...
You’re entitled to a refund for a canceled flight due to weather. However, if you don’t take the airline rebooking offer, in U.S. there is no compensation. The Middle Atlantic States and the Northeast were slammed by a snowstorm yesterday. You’re...
New York City is banning hidden hotel fees to lower costs. The upcoming rule means hotels will include mandatory resort and destination fees. This also applies to service fees included in the advertised room price and to disclosing credit card holds and deposits...
The type of traveler and where you are planning on going dictate your choice of rental car or train. I spent much of my youth living in Europe as a military brat. One of the big bargains then was the Eurailpass. I clickity-clacked through Europe for months. I never...
Aviation and environmental leaders work together to pass the Sustainable Skies Act. United Airlines CEO Scott Kirby, Airlines for America (A4A) CEO Nick Calio, and the Environmental Defense Fund’s senior vice president for climate Nathaniel Keohane, stood side by side...
80 percent of travelers admit to leaving valuables behind. A staggering 80 percent of travelers admit to leaving essentials behind — but the reason why isn’t just simple forgetfulness. Experts point to a specific brain function that fails us when we travel, causing us...
Airline water is unsafe to drink. It has made drinking airline water, coffee, and tea unsafe, as well as washing in plane lavatories. Airline water is unsafe to drink. Many air travelers like a good cup of hot coffee or tea to steel their nerves while flying. On long...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
