by Janice Hough | Jul 30, 2010
Heaven knows, travel agents, can make mistakes and give out false information. That’s maddening, both from a client point-of-view, and from the agent’s because it is not only embarrassing, there are monetary and liability issues. But, what happens when the...
by Charlie Leocha | Jul 30, 2010
Back on December 30, 2009 the Department of Transportation published a rule, “Enhancing Airline Passenger Protections” that encompassed what we now know as the three-hour tarmac delay rule. The new DOT rulemaking strengthens that original rule in four ways. • Extends...
by Charlie Leocha | Jul 29, 2010
The Alphorn Championships take place in the Valais region of Switzerland I am working my way through Western Switzerland, taking the train down a valley in the Valais region of Switzerland. Visiting hotels and restaurants that are covered in the guidebook and on the...
by Charlie Leocha | Jul 29, 2010
The International Air Transport Association (IATA) announced this week, that “international traffic on North American airlines grew nearly 11 percent in June.” At the same time virtually every airline reported earnings surprises to the upside in this still...
by Janice Hough | Jul 29, 2010
First Lady Michelle Obama is currently on an anti-obesity campaign, “Let’s Move,” which is particularly directed at children. However, regardless of age or political affiliation, it’s pretty obvious that Americans are getting heavier and, thus,...
by Janice Hough | Jul 28, 2010
Less than two months after Delta Airlines accidentally swapped unaccompanied minors connecting at Minneapolis, United Air Lines simply forgot about a child connecting in Chicago. One thing about embarrassing mistakes that get a lot of publicity, usually everyone is...
by Karen Fawcett | Jul 27, 2010
It’s summer and if you live in a place where tourists gravitate, you can’t help but encounter some people who ask some very dumb questions. If they’re from a different country, they may not even speak your language. Nor will you speak theirs. Are you...
by Charlie Leocha | Jul 26, 2010
While flying back from Madrid, Spain, to New York-JFK, and then waiting through the normal end-of-the-day, end-of the-month hassles of hopping from JFK to Washington-Reagan, I began thinking about what really makes up an airline. There are a lot of pieces to the...
by Janice Hough | Jul 26, 2010
Technology has helped hotels micromanage all facets of their business from adjusting room rates based on occupancy on a daily basis, to being able to charge mini-bar items immediately upon a guest simply touching those items. So why is the issue of late check-out such...
by Ned S. Levi | Jul 26, 2010
For the business traveler, their communication capability, when away from home, is essential, whether on business or vacation. Therefore, business travelers must have a solid communication tool to remain in touch with their family, office and business contacts....
