It’s been a rough two years for the travel industry, so I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but...
Will the pandemic slow down the disappearance of tiny toiletries in hotels? I admit it. While I support environmental measures, I’ve always had a soft spot for hotel tiny toiletries. Maybe it started with my grandparents. They adorned their main bathroom with...
Hilton’s made daily housekeeping by request only at all but their luxury hotels. Housekeeping will no longer remove trash or perform their other daily duties. The cleaning staff works on hotel security responsibilities as well. Will other staff fulfill the...
As the pandemic continues, hotels are finding new, creative fees — mandatory gratuities for housekeeping and electricity usage. I just discovered hotel electricity fees being charged in some American hotels! Of course, I know that the COVID-19 pandemic seems to be...
MGM Resorts sued for false advertising by leading consumer group Travelers United has sued MGM Resorts International (MGM) for violations of the Consumer Protection Procedures Act. This is a case centered around misleading and deceptive pricing in violation of...
“Don’t mislead and deceive us,” say American consumers in a poll prepared for Travelers United regarding mandatory hotel fees. This is an ongoing project to get this issue of misleading and deceptive hotel fees to be included in the room rates. The...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
