Passengers should get compensation for airline IT failures. All airlines are having problems with their Information Technology (IT) systems. In the last six months, American, Delta, Southwest, and United have all faced airline IT failures. Even Congress has passed...
To wear or not to wear: clothing for travel I’ve heard some travelers say, I can dress any way I want and there’s nothing anyone can do about it.” Is that true? Unfortunately for them, it’s not true. In fact, the wrong clothing can stop your trip...
Airlines are still squeezing passengers physically and financially Today, I tried to reserve a seat for a transcontinental flight from DC. Airlines squeeze extra money every step of the way. Not only was there a fee for every kind of issue from seating to early...
Airport TSA security checkpoints are showing strains of government shutdown After three weeks, airport security lines are beginning to feel the pinch of the US government shutdown. Security slowdowns are spreading as more and more TSA agents begin to call in sick,...
If you’re contemplating international travel, it’s critical to separate passport myths from passport reality. Not understanding passport rules and regulations can cause passport applicants to not get their passports on time to travel, strand cruise...
Travelers United together with the major players in the aviation industry call on the President, the Senate, and the House of Representatives to get the government working again. Dear Mr. President, Madam Speaker and Leader McConnell: We write to urge you to act now...
Timely complaints can make or break a trip when problems arise Don’t wait. Timely complaints mean your vacation may be much more pleasant and the hotel, airline, or car rental company will be able to help you enjoy your travels more. Nobody in the travel...
Losing money or credit cards can ruin your trip Nothing can cause problems faster than the loss or theft of cash, credit or debit cards while traveling. It might not be the end of your trip, but it could be devastating to your bank account and stop much of the...
A dozen cruise embarkation secrets to start a cruise successfully It’s winter in the northern hemisphere. The new year starts tomorrow. Snow and cold is in the air. Many are thinking escape, warm temperatures, light breezes and Caribbean cruises. A bad start on...
Airports don’t need any higher passenger fees — we pay enough! Get more money from local communities. Yesterday, the Wall Street Journal featured a Heard on the Street column that suggests the need for an increase in airport fees for airlines and, ultimately,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
