Very rarely, insider knowledge of code-share rules can result in better airfares and more flexible rules. As frequent fliers and Travelers United readers know, code-share flights are usually one of the banes of the travel industry. While they’re great for...
Whether through upgrading with miles, money, or just paying extra, everyone loves the idea of flying business (or first) class. But watch out when flying on transcontinental flights. For international travelers, food and beverage service has evolved since COVID...
Southwest had an operations meltdown during widespread winter storms and the FAA canceled all flights when their IT system malfunctioned. The Southwest Airlines meltdown in late 2022 is already legendary. The blame game will continue for months. Some travelers also...
The travel industry is full of jargon. Airline-travel agency terms often seem meaningless to travelers, like “interline agreements.” “Interline agreement,” is anything but meaningless. Sadly, many people have discovered this fact of flying...
After three years American travelers yearn for a “new normal” for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
