by Victor Block | Aug 27, 2016
This “Rooms to Explore” feature focuses upon places throughout the country and the world where I have stayed that became part of the experience of visiting a destination. Places that bring to life the local history, culture and lifestyle in a very meaningful way –...
by Charlie Leocha | Aug 24, 2016
The recent technology failure by Delta has roiled the airline community and harmed tens of thousands of passengers. Through all of this event, Delta has steadfastly refused to discuss the international cancellation and delays compensation ramifications or their...
by Ned S. Levi | Aug 22, 2016
A number of years ago, my wife and I waited for what seemed to be a lifetime for our bags to appear on the carousel at the Barcelona–El Prat Airport baggage claim area. Our bags never showed up. We immediately put in a claim, got our claim number, a copy of the form,...
by Janice Hough | Aug 18, 2016
Airlines have a love-hate relationship with travel agents. Agents sell over half of the airline tickets in the U.S., and carriers push agents, especially those with large agencies and consortiums, to promote their flights. On the other hand, airlines scramble to have...
by Charlie Leocha | Aug 16, 2016
Travelers United worked closely with both of these senators’ office staffs in developing this letter to the airlines in light of recent widespread cancellations and delays. Unfortunately, the focus of the media has been on technical failures of Delta’s...
by Ned S. Levi | Aug 15, 2016
Last week, the headline read, “JetBlue turbulence puts 24 in hospital.” Fortunately, incidents of severe air turbulence aren’t common. Unfortunately, despite its rarity, passengers and flight crew members have sustained serious injuries from severe turbulence....
by Victor Block | Aug 13, 2016
At a wilderness area of rolling hills and waterways in Nova Scotia, Canada, the story of the people who lived there 4,000 years ago is told in periodic drumming demonstrations, birch bark canoe building and other activities. The scene is very different in a nearby...
by Charlie Leocha | Aug 12, 2016
When I am working in Washington on consumer issues, I forget about the issues of money. Sometimes, I forget about bipartisanship. I think I am lucky to be working in the field of travel, where the real advocates for passengers are the senators and representatives...
by Charlie Leocha | Aug 10, 2016
This letter was sent by Travelers United, together with FlyersRights.com, the two largest travel and airline advocacy groups in Washington, DC. These groups are urging Delta Air Lines to handle this issue differently than they would a major snowstorm. This is not an...
by Janice Hough | Aug 10, 2016
Security and passwords are important, especially when they’re used for something you care about. And, most frequent travelers care very much about their mileage and accounts. United Airlines, one of America’s largest, is changing its frequent flier...
