by Charlie Leocha | Mar 8, 2018
Knowing the full cost of travel is essential Last December, the Department of Transportation canceled consideration of a price transparency rulemaking. The proposed rule would require airlines to clearly state luggage fees at the time of booking flights. The effort...
by Fyllis Hockman | Mar 3, 2018
An all-inclusive vacation spot in Jamaica I was delighted when my husband and I received Betty’s invitation to join her for a picnic at the Sunset in the Palms Resort in Negril, Jamaica. The setting was lush, the food and wine enticing. Conversation, though, was...
by Charlie Leocha | Mar 2, 2018
DOT fines are laughable. It is like “the emperor has no clothes!” Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT...
by Charlie Leocha | Feb 22, 2018
Long tarmac delays at Kansas City this week and at JFK last month raise questions Back in 2009, strict tarmac-delay rules were put into effect by the Department of Transportation (DOT). After allowing the airlines to have almost a decade to solve the problem of tarmac...
by Charlie Leocha | Feb 20, 2018
Improve TSA airport security — return diverted fees and spend smarter We are at it again. President Trump wants to increase the TSA security fee starting next October. His rationale for more fees is that TSA needs more machines to help its officers identify threats...
by Charlie Leocha | Feb 14, 2018
Customers love Southwest heart service — it makes them smile and come back again In an age when airline passengers are nickel and dimed constantly, when airlines seem to go bankrupt regularly, when changing a ticket costs a small fortune, when good customer service is...
