The most important question to ask if you really want early hotel check-in Most travelers who book hotels and arrive in a city early in the day would love to get early check-in when they arrive. But most hotels have a regular check-in time of 3:00 p.m. or 4:00 p.m....
Joint consumer/industry letter urges FAA bill vote in Senate Travelers United, the largest US consumer advocacy organization dedicated to travel, today joined efforts with more than 30 other key commercial and business aviation associations in sending a joint...
Knowing the full cost of travel is essential Last December, the Department of Transportation canceled consideration of a price transparency rulemaking. The proposed rule would require airlines to clearly state luggage fees at the time of booking flights. The effort...
An all-inclusive vacation spot in Jamaica I was delighted when my husband and I received Betty’s invitation to join her for a picnic at the Sunset in the Palms Resort in Negril, Jamaica. The setting was lush, the food and wine enticing. Conversation, though, was...
DOT fines are laughable. It is like “the emperor has no clothes!” Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT...
Long tarmac delays at Kansas City this week and at JFK last month raise questions Back in 2009, strict tarmac-delay rules were put into effect by the Department of Transportation (DOT). After allowing the airlines to have almost a decade to solve the problem of tarmac...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
