Needed thoughts as advocates kick off the coming 2023 FAA funding bill. Every aviation consumer should know how important this FAA funding bill will be. This is the major bill that will control spending for funding the air traffic organization and the explosive growth...
The government, airlines, airports, and ancillary services were not prepared for the post-pandemic passenger flood. Every time I hear about a passenger lashing out at a flight attendant, I cringe. First, because violence does not solve anything ever, and Travelers...
What should consumers ask of the Secretary of Transportation? When Travelers United met with the Secretary of the Department of Transportation (DOT) we wanted to be ready with a clear message. We waited patiently to have a chance to share the passengers’ points...
It’s time for the federal government to regulate hotel fees as well as airline ancillary fees. Some hotel fees aren’t disclosed until the final bill. In September, the Biden administration took two critical actions to benefit air travelers. First,...
I’m sorry Sec. Buttigieg. You have done almost nothing for passengers so far. Few have been traveling for the past two years. But, that is no reason for the Secretary of Transportation (DOT) to forget about passengers. President Trump’s Secretary of...
Many travelers have hidden, invisible disabilities. It’s time that the travel and hospitality industry recognizes this and helps these travelers just like they already do for travelers with disabilities they can see. When we see someone in a wheel chair, using a...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
