Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT’s new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays....
Almost three-quarters of contagious airline passengers polled would fly when sick to save money and vacations. ( In a Travelers United newsletter poll completed prior to COVID, almost 73 percent of sick plane passengers said they would fly even if they were sick with...
Room rates must include mandatory hotel fees to be honest. The American Hotel and Lodging Association (AHLA) wants to continue false hotel advertising by not including mandatory hotel fees in room rates. False hotel advertising is a shameful and dishonest practice. It...
EU rule 261 means big compensation for transatlantic fliers — up to €600 for a three-hour delay on transatlantic flights. For years, Travelers United has been educating America’s flying public about the European Union (EU) rules. We have focused especially on...
Airline alliance improvements for business travelers often mean worse service for vacation fliers. You may have read stories about international airline alliance improvements for their passengers. However, the “improvements” are focused on business...
DOT is the judge and jury when it comes to airline transgressions. DOT should enforce passenger protections. The Department of Transportation (DOT) seems to have lost its way regarding passenger protections. It doesn’t seem interested in caring for its actual...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
