How to file airline complaints and get compensation

How to file airline complaints and get compensation

Consumer protection notification and DOT airline complaint systems need improvement Improving the Department of Transportation (DOT) processes to help passengers is a Travelers United goal. DOT has enhanced its website and provides better customer service information...
How consumer advocates fight the hotel fee lobby

How consumer advocates fight the hotel fee lobby

Hotel resort fees were created to deceive consumers  Few travel fees are as resented as mandatory hotel fees, also known as resort fees. Starting in about 1998, these hated fees were created by a group of hotels in Las Vegas in order to allow room rates at some hotels...
Should airlines be liable for missed connections?

Should airlines be liable for missed connections?

Missed connections caused by airline delays should be the responsibility of the airlines Recently, a study indicated that airline delays have been increasing at different airports across the country. The normal question Travelers United receives is whether or not...
U.S. COVID border protection is broken! It must be fixed.

U.S. COVID border protection is broken! It must be fixed.

Current U.S. travel and border policies for COVID-19 protection are broken and failing the nation.  The U.S. border has been closed to citizens of the European Union and the United Kingdom for more than 540 days. Our COVID border protection system has been open to...
Pandemic or IT failures mean no flight delay compensation

Pandemic or IT failures mean no flight delay compensation

Airline actions that harm passengers during pandemic and IT outages need DOT action. The airline industry is facing a major test combined with the coronavirus pandemic rebound. However, not all airlines are working to help passengers. The DOT sent out an enforcement...