Air travelers in Europe have important international air travel rights unknown in the US regarding airline delays and damaged baggage contents. However, if passengers don’t know their rights, they don’t even know enough to ask. When flying between Europe...
DOT fines are laughable. It is like “the emperor has no clothes!” Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT...
Where are the US rules for flight delays? Canada and the EU have them Worldwide rules and regulations deal with airline flight delays in different ways. The European Union (EU) has strict rules and Canada just instituted airline flight delay rules. However, the US has...
Don’t let yourself be deceived by airline seating games of hide and seek. As the airlines have begun unbundling their airfares, many seats now require paid reservations. On some flights, I’ve seen every aisle and window seat tagged with an extra fee,...
Airline sick-passenger rules allow diseases to spread Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for...
Airline passengers can change tickets and correct errors within 24 hours of purchase Way back in 2012 the Department of Transportation (DOT) promulgated the 24-hour rule. This regulation requires airlines to provide travelers booking flights 24 hours to change them....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
