The entire travel industry has staffing issues — even travel agent shortages as you plan your travels. As travel returns, it’s been a rough staffing year for the travel industry. Are we approaching a travel agent (or advisors) shortage? We all read stories about...
Travel agents are here to stay. It is time that you learn how travel agents think. If you don’t use a travel agent then you can skip this post. But more than half of airline tickets are still being sold by travel agents. That was the case just before the...
At some point, especially after almost two years of a pandemic, most airline travelers will end up or have ended up with travel vouchers or certificates. Airline travel vouchers come from unused tickets, or from partially used tickets, or from airline customer...
During the pandemic there are no simple trips, and planning is never finished A recent article in the New York Times, 4 Things to Know When Choosing a Travel Agent, had me furious for hours about travel agents. While the article talked about choosing a travel agent,...
Travelers trying to ensure a great vacation should check for travel agent benefits One of my clients, a local doctor, comments to me that when she mentions using a travel agent, some of her colleagues and friends often react with surprise — “You still use a...
If you have never used a travel agent, or don’t want to use a travel agent, stop reading now. The biggest problem most good travel agents I know have right now is wanting to hire good help, especially young people. Travel is a good and growing field, even in the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
