by Janice Hough | May 1, 2024
New DOT rules announced by President Biden and Secretary of Transportation Pete Buttigieg look to be a good thing for travelers. As I understand them, and the rules have just been announced, airlines will have to promptly refund travelers if they cancel a flight; if a...
by Janice Hough | Mar 27, 2023
Too many travel cooks can spoil the travel stew. Many travelers make some of their own bookings on the Internet. They only get a travel agent involved for more complicated travel and to get the perfect vacation planning. That works out fine until sometimes they try to...
by Janice Hough | Mar 7, 2023
Amazing to say, there is a travel agent shortage today. I dropped in recently at an outdoor travel agent event for one of my favorite hotel groups. There, I met a sales representative who had flown in from Munich to visit their top agencies for the first time in three...
by Janice Hough | Feb 28, 2023
Southwest Airlines’ record-keeping is good — very good. First up, to be honest, like many travel agents, I don’t book Southwest that often. The airline that has, or had, a warm fuzzy relationship with consumers is difficult for those of us in the industry...
by Janice Hough | Jan 17, 2023
Southwest had an operations meltdown during widespread winter storms and the FAA canceled all flights when their IT system malfunctioned. The Southwest Airlines meltdown in late 2022 is already legendary. The blame game will continue for months. Some travelers also...
by Janice Hough | Sep 28, 2022
Many Americans have never stopped using travel agents. Others, particularly the younger generation, have never used one. Some travelers formerly had travel agents (or advisers), but because that person retired, or they just figured online was easier, they have...
