Daniel Oppliger navigated foreign airports, dealt with language barriers, and made it to his hotel in Lushui, China, only to be stumped by the TV remote at the Hilton Garden Inn. “I couldn’t figure out how to work the television,” he says. “I had to ask the concierge...
Here are three reasons why a weather delay makes schedules @#%*!+$# A client emailed me in a cranky mood. His flight to San Francisco was delayed by weather for 2 hours, and then sat on the tarmac in Newark for over an hour. He was a victim of weather-delay roulette....
Looks like the yellow-tailed bus in the sky is grounded for good. After a $500 million government rescue package collapsed this weekend, Spirit Airlines officially ceased all operations Saturday morning. But the death of Spirit is not an isolated incident. It’s...
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
There’s a new milestone in American air travel: Checked luggage costs more than your ticket. Earlier this month, United Airlines raised its fees for the first checked luggage costs an eye-popping $50 at the airport. American Airlines, Delta Air Lines, and Southwest...
Be aware of international data roaming when traveling. What you don’t know can really hurt financially. FAA finds in favor of AA. April 16, 2026 Today’s FAA decision on scheduling at O’Hare International Airport will make travel smoother for Chicago...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
