Will the Iran war claim another victim because of fuel costs? During the last few weeks, as fuel prices have surged, Italian low-fare carrier GoTo Fly and Royal Air Philippines have folded. Before that, it was Air Albania and Slovenian low-cost airline AlpAvia. Spirit...
The human touch still beats technology during problematic delays. My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York, the plane was only an hour late. Then there...
EU rule 261 means big compensation for transatlantic fliers — up to €600 for a three-hour delay on transatlantic flights. For years, Travelers United has been educating America’s flying public about the European Union (EU) rules. We have focused especially on...
Once upon a time, we didn’t have electronic tickets — paper was king. The ticket number mattered then and still does. It was one of those calls, more than a decade ago, that we laugh about now. My travel agency client, who is also a friend, was traveling to...
DOT Issues Guidance on Airline Baggage Liability and Airline Responsibilities for Code-Share Flights Accprdiing to the Department of Transportation (DOT) The Department of Transportation (DOT) has issued guidance regarding airline baggage liability, particularly for...
United vs. American Airlines: reducing competition, and the FAA is stepping in. This is one of many problems facing travelers that Congress should address. Brace yourself if you’re flying through O’Hare Airport this summer. United vs. American Airlines at O’Hare...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
