Seven principles for aviation consumer protection. Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Six years ago, consumer groups released the principles to the Washington establishment. They...
A vortex of outbreaks, accidents, and scandals have engulfed the cruise industry. Should you skip the ship? If you needed a sign that the universe wants you to skip a cruise this summer, here it is. There’s the MV Hondius, the Dutch expedition ship that limped into...
Airline delays are full of gray areas. One of the most aggravating airline delays is when a traveler gets a notice from their airline or finds out online that a flight is seriously delayed. However, that delay notification is always followed by the disclaimer saying,...
Both airlines and passengers bear responsibility for the recent spate of misbehaving travelers. Airline passengers are normally nice folk with good manners. However, the airlines have taken advantage of passengers’ good manners and reduced safety in a drive to...
Amazingly, 1 out of 4 car rental travelers is wrongly accused of unjust rental car damage charges. A recent poll of Travelers United subscribers found that 25 percent of members have experienced unjust rental car damage charges. The surprising results come from a...
Missed airline connections caused by system delays should be the responsibility of the airlines. Recently, a study using DOT data showed that airline delays that cause missed airline connections have been increasing at an alarming number of airports across the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
