Real change means making these amenities part of the contracts of carriage. Now, amenities for canceled flights may include meals and hotel overnights. It is almost like magic, but airlines are now paying attention to passengers they have spurned in the past when...
Do you waste your vacation time? Between driving, flying and checking in, people throw away an average of one day of their vacation time per week. At least that’s the conclusion of a new survey. Shocked? Don’t be. According to the study by Sykes Holiday Cottages in...
Transportation Secretary Duffy wants everyone to dress for respect to restore civility in air travel. I remember the days of the “Golden Age” of air travel. I remember it both fondly and . . . not so fondly. My first flight was in 1954 and everyone was dressed to the...
Travel Insurance is more about peace of mind than protection. Travelers are shifting their focus for 2026 from fear to “peace of mind,” making travel insurance the year’s must-have accessory. From annual policies that save 40 percent to “cancel for any reason”...
The hotel industry doesn’t like short-term rentals. The hotel industry has long opposed competition. The rise of the internet and the rapid growth of short-term rental platforms intensified that opposition. Rather than focusing primarily on expanding hotel...
I’ve got some great holiday gift suggestions for travelers. Many are techie gifts, but not all. Some will help you with your luggage, while one will help you sleep in noisy places. The winter holiday season has begun in the U.S. and Europe. I’m always on...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
