by Charlie Leocha | May 14, 2021
What should consumers ask of the Secretary of Transportation? Last week a group representing the largest consumer organizations in the country met to figure out what they should discuss with the Secretay of the Department of Transportation (DOT). We wait patiently to...
by Charlie Leocha | May 13, 2021
Seven principles for aviation consumer protection Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Four years ago, consumer groups released the principles to the Washington establishment. They...
by Charlie Leocha | May 6, 2021
A common flight credit rule should replace all “secret” workarounds to get your money from airlines In a recent post, Christopher Elliott on his non-profit site noted a series of “secret” strategies for extending airline ticket credits. The...
by Janice Hough | May 4, 2021
The Jones Act in Alaska keeps cruise ships at port Almost a dozen years ago Senator John McCain introduced legislation to repeal the 1920 “Jones Act.” Now Congress deliberates again. An exception to the Jones Act in Alaska can be a part of rebuilding the...
by Charlie Leocha | Apr 30, 2021
Airline passengers can change tickets and correct errors within 24 hours of purchase Way back in 2012, the Department of Transportation (DOT) promulgated the 24-hour rule. This regulation requires airlines to provide travelers booking flights 24 hours to change...
by Charlie Leocha | Apr 29, 2021
When passenger fines for being drunk are higher than airline fines for fleecing thousands of passengers, something is wrong Something is rotten in the Department of Transportation (DOT). This last year, the airlines registered about 100,000 complaints about refunds...
