by Lauren Wolfe | Dec 3, 2025
The hotel industry doesn’t like short-term rentals. The hotel industry has long opposed competition. The rise of the internet and the rapid growth of short-term rental platforms intensified that opposition. Rather than focusing primarily on expanding hotel...
by Janice Hough | Nov 25, 2025
I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but little money ends up in the passenger’s pocket. However,...
by Charlie Leocha | Nov 7, 2025
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
by Christopher Elliott | Nov 5, 2025
Ruined vacations by a toxic blend of self-importance and social blindness. Bad behavior in hotels has been front and center lately. A recent survey by Expedia suggested hotel faux pas are a growing problem. Topping the list of no-nos: bare feet in hotel common areas...
by Christopher Elliott | Oct 29, 2025
What should be included in hotel room servicing? For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after...
by Janice Hough | Oct 7, 2025
One of my least favorite hotel commercials is about two people checking out. It turns out they paid different rates at the same hotel. Obviously, it seems they had a hotel room complaint. It doesn’t say what kind of rooms they each had. Sometimes, it is just...
