by Janice Hough | Nov 25, 2025
I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but little money ends up in the passenger’s pocket. However,...
by Charlie Leocha | Nov 7, 2025
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
by Christopher Elliott | Nov 5, 2025
Ruined vacations by a toxic blend of self-importance and social blindness. Bad behavior in hotels has been front and center lately. A recent survey by Expedia suggested hotel faux pas are a growing problem. Topping the list of no-nos: bare feet in hotel common areas...
by Christopher Elliott | Oct 29, 2025
What should be included in hotel room servicing? For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after...
by Janice Hough | Oct 7, 2025
One of my least favorite hotel commercials is about two people checking out. It turns out they paid different rates at the same hotel. Obviously, it seems they had a hotel room complaint. It doesn’t say what kind of rooms they each had. Sometimes, it is just...
by Ned S. Levi | Sep 15, 2025
There are few things worse than bedbugs while you’re traveling. Steering clear of bedbugs while traveling and preventing them from hitching a ride with you when returning home is essential. Earlier this year, giant pest control company Orkin published its 2025...
