When it comes to hotel amenities, the lodging industry is trying something new: It’s giving you what you want. Hotels are downplaying signature scents and recycling programs, which I can promise you no guest ever asked for. Instead, they’re advertising hotel amenities...
Hotel ads can be annoying because they aren’t always based on reality. A hotel room is not just a hotel room. For those of us in the travel industry, whether on the agency or supplier side, Trivago is today’s prime violator. It mocks those who don’t...
The federal government has redefined truth in advertising. Make sure to read the fine print. How are we to know what the price of travel products will be? The DOT allows airlines to separate baggage, seat assignments, and more from airline tickets. The FAA allows at...
It takes knowing what you need from your hotel and attention to the details of hotel reviews to successfully interpret them and find the best hotel for your stay. Last week, I wrote about my tips to sort fake travel reviews from honest ones. It’s not always easy...
When luxury is out of the question, you can have a semi-luxury vacation with this hack. If you’re a “price is no object” traveler, you won’t want to bother with this post. If you’re someone who has no interest in staying in a four- or...
Online booking mistakes can happen easily and are hard to undo Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes. Any reader of this site will...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
