Is the hotel world moving away from daily room service? Early on in the COVID Pandemic days, many hotels that remained open stopped daily housekeeping services, saying it was for their clients and staff protection. Are hotels abandoning daily room service now? Are...
No matter how good your hotel safety, your security remains almost entirely in your hands. I’ve written about hotel safety and security in the past. Each time I travel, I continue to be amazed by too many hotel guests not taking personal responsibility to ensure...
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
It’s been a rough two years for the travel industry, so I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but...
Here are seven haunted hotels where you can actually spend the night just in time for Halloween. October just might be my favorite month of the year. Along with the warm colors and scents of the season and the crisp feel of autumn weather, I love the scary movie...
What appear to be a-la-carte service costs are really resort fees in disguise On August 18, 2021, the Wall Street Journal profiled the fourth-largest hotel group in the country. MCR hotels were touted for charging guests for individual hotel amenities. The main hotel...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
