by Janice Hough | Jul 28, 2026
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
by Charlie Leocha | Jul 24, 2026
Travel privacy affects every traveler. When I talk about travel privacy, most travelers look at me blankly. I get the “What-me-worry?” stare. But travel records reveal a lot about travelers, and privacy rules and regulations are few and far between....
by Christopher Elliott | May 13, 2026
Daniel Oppliger navigated foreign airports, dealt with language barriers, and made it to his hotel in Lushui, China, only to be stumped by the TV remote at the Hilton Garden Inn. “I couldn’t figure out how to work the television,” he says. “I had to ask the concierge...
by Janice Hough | Feb 10, 2026
Online booking mistakes can happen easily and are hard to undo Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes. Any reader of this site will...
by Charlie Leocha | Jan 23, 2026
New York City is banning hidden hotel fees to lower costs. The upcoming rule means hotels will include mandatory resort and destination fees. This also applies to service fees included in the advertised room price and to disclosing credit card holds and deposits...
by Lauren Wolfe | Dec 3, 2025
The hotel industry doesn’t like short-term rentals. The hotel industry has long opposed competition. The rise of the internet and the rapid growth of short-term rental platforms intensified that opposition. Rather than focusing primarily on expanding hotel...
