What appear to be a-la-carte service costs are really resort fees in disguise On August 18, 2021, the Wall Street Journal profiled the fourth-largest hotel group in the country. MCR hotels were touted for charging guests for individual hotel amenities. The main hotel...
Will the pandemic slow down the disappearance of tiny toiletries in hotels? I admit it. While I support environmental measures, I’ve always had a soft spot for hotel tiny toiletries. Maybe it started with my grandparents. They adorned their main bathroom with...
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
Hilton’s made daily housekeeping by request only at all but their luxury hotels. Housekeeping will no longer remove trash or perform their other daily duties. The cleaning staff works on hotel security responsibilities as well. Will other staff fulfill the...
As the pandemic continues, hotels are finding new, creative fees — mandatory gratuities for housekeeping and electricity usage. I just discovered hotel electricity fees being charged in some American hotels! Of course, I know that the COVID-19 pandemic seems to be...
MGM Resorts sued for false advertising by leading consumer group Travelers United has sued MGM Resorts International (MGM) for violations of the Consumer Protection Procedures Act. This is a case centered around misleading and deceptive pricing in violation of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
