Follow these suggestions for flying safe and healthy. The pandemic is well back in most everyone’s rearview mirror, including the airlines. Flying safe and healthy is a passenger’s responsibility again. The special attention to cleaning planes by airlines...
Never recline your seat, even when the captain says it’s OK. Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning. He didn’t get...
Seven principles for aviation consumer protection. Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Four years ago, consumer groups released the principles to the Washington establishment. They...
The airline gate agent said, “The bag is too big.” They wanted an extra baggage charge. Dayna Cooley was hit with an extra baggage charge on a recent flight from Los Angeles to New York. A ticket agent looked at her regulation-size carry-on and shook her...
Airline honesty will be tested by coming NPRM. President Biden’s and Secretary Pete Buttigieg’s announcement that they want airlines to be required to pay compensation for delays and cancellations within their control should be popular with Americans...
Hidden cameras have been found in vacation rentals, invading guests’ privacy. Find and deactivate them or leave the rental. A group of women who booked an Airbnb on British Columbia’s Sunshine Coast are warning guests about vacation rental homes after they...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
