If you want to know if it’s safe to book your next trip through a warehouse club like Costco, just ask Hiroko Ambo. Last year, she bought a travel package through Costco Travel to Seville, Spain, for herself and her two daughters. But she ran into trouble after...
Complex airline rules mean many interpretations Airline rules are complicated enough that even most frequent fliers have a hard time keeping track of them. However, even many airline employees can’t keep track of them, and airline rules are subject to many rule...
Here are my 17 best hacks for airports from check-in through boarding. Let’s face it, getting through airports in 2025 can be difficult, tricky, and time-consuming. Be prepared to check in, get through airport security, and navigate to your gate for your flight...
AI software — Airlines are trying to deal with the new kid on the airline block. Anyone who has followed the airline industry has heard of AI software. Now, airlines are trying to find the correct use of AI within the airline pricing equation. All major airlines,...
This summer, I traveled after a total knee replacement. I learned a lot about handicapped traveler programs. I traveled through Dulles International Airport (IAD) in Northern Virginia, John F. Kennedy Airport (JFK) in New York, and Madrid-Barajas, Spain (MAD). I...
Read your airline ticket, then reread it again — it is important Since it was 14 degrees in Chicago, I figured all the passengers on my United Airlines Sunday afternoon flight to San Jose were especially happy when the door was closed for an expected on-time departure...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
