Finally, flight credits don’t expire. Congratulations Southwest Airlines, passengers thank you. As of yesterday Southwest Airlines flight credits do not expire. This is a first-of-its-kind policy. Finally, the largest domestic airline has recognized that flight...
You used to hear that travel agents won’t be needed anymore. Today, we need travel agents more than ever. I have been in the travel industry for decades. And for decades I’ve heard it’s a dying industry. Yet, in 2019, the travel agent business was...
A hotel with the right hotel amenities can provide you with major savings and make your stay more enjoyable too. I’m going to travel to Atlanta, Georgia, soon. I’ve made my plane and hotel reservations, reserved a local undercover parking spot for my car...
Delayed or lost luggage can ruin any trip. Find out how to prevent your bags from going missing or being delayed, plus help the airline locate them to recover them faster. Thousands of pieces of lost luggage have been piling up at London’s Heathrow Airport....
Give travel gratitude where it is deserved. Cancellations today are less than a percent higher than in 2019. So many gloom and doom travel stories these days. Travel gratitude is more needed than ever before. Headlines, not just in the travel industry media, but in...
While in-flight theft isn’t commonplace, it isn’t rare either. Air travelers must pack defensively to prevent theft of the cash, cards, identification, and other valuables they bring aboard their flights. In-flight theft is alive and well. Diego Sebastian...
Is the hotel world moving away from daily room service? Early on in the COVID Pandemic days, many hotels that remained open stopped daily housekeeping services, saying it was for their clients and staff protection. Are hotels abandoning daily room service now? Are...
While aircraft vs. lightning strikes may produce a light show and bang, it’s highly unlikely they will damage the airplanes or cause injuries. Passengers on a May, 2022, flight from Tirana, Albania, to Abu Dhabi were reportedly extremely scared. Some screamed...
It’s a problem as old as the Tower of Babel: When you don’t speak their language how do you communicate? Anna-Marie Cartagena found herself in this situation on a recent visit to a spice market in Israel. The employee spoke no English, and Cartagena didn’t...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
