Hey cruisers, it’s time to get a passport!

Do I need a passport to cruise? It’s the biggest question from readers and travel agents say there’s plenty of confusion regarding the U.S. State Department’s guidelines. Here’s the real deal with cruising and the new passport rules launching June 1, 2009. Passport...

Swedish massage at Canada’s Sun Peaks Resort

The only thing sweeter than skiing on sugar-like snow all day with an old-fashioned sundae of good friends, colleagues and your sweetheart, is topping it off with a whipped cream visit to the Sun Peaks Spa. Everyone knows that too much sugar (even if it is the snowy...

US Airways — better customer service, stupider rules

Sometimes, even when everything goes wrong, everything goes right. At about 5:30 p.m. the other day, when my mobile phone rang. “Mr. Zollman? This is US Airways. Your flight out of Washington National to Philadelphia (at 8:10 p.m.) is delayed, and you may miss your...

Southwest: today’s frill airline

Okay, I confess, as a travel agent for over 25 years, I have not always been a Southwest fan. They can’t be ticketed like other airlines, their reservations usually require a phone call and they don’t interline. (Translation, they cannot check bags to...

These guys have the coolest job in the airline industry

With most of the Midwest and the entire Northeast of the United States experiencing winter weather alerts today, it only seems fitting to pay our respects to one of the daily unsung heroes of the air travel experience: the de-icers. The dreaded announcement, “We will...

Excuse me while I rant about these hotel shortcomings

I’m just back from a five-day road trip, and my inner curmudgeon is on a rant. Whether I’m staying at a cheap no-frills motel, a fancy-schmancy inn, or a five-star resort, what I seek in a room — beyond cleanliness and a good mattress — is...

Why have U.S. airlines surrendered their leadership?

Once upon a time, U.S. airlines were the envy of the industry. American carriers served more passengers than any international airline. They flew the latest planes with the finest amenities. What happened? Just like the American automobile industry that slowly but...

Dealing with crowds of “infrequent fliers”

Most frequent travelers know there are good days and bad days at the airport. Some contributory factors, like weather and holidays, are obvious. Others are less so. One thing I have discovered over the years, and had reinforced last week, is how much your flying...

Like rabbits, the luggage has multiplied

In two weeks my family is going on a cruise. Along with all the other hassles like passports, flight connections and potential seasickness, there’s the issue of packing. Now, I’ve been warned — those ‘staterooms’ are a tad smaller than the ones on the Love...