Follow these airport mantras and make travel far more joyful The holiday madness in airports has begun. With total airline traffic packed this holiday season, there will be crowds. American, Southwest, and United are filling their planes. And security checks go...
When you keep it simple, you can normally accomplish anything. This holiday season, millions of people are traveling all around the world. There will be obstacles, delays, and cancellations. There will undoubtedly be disappointments, but if we look close enough, there...
In all my travels, I had never seen an author signing books in an airport book store. That’s why the idea seemed so perfect when the opportunity arose to hit the road for an “Airport Book Tour” for my book Step Back from the Baggage Claim: Change the World, Start at...
New Year’s resolutions are a funny thing. How often do we declare resolutions at the turn of a new year, but then forget them by February? We rarely ever look back at the end of a year to see how we did with our resolutions. So, I decided to change that for myself....
First Janice Hough shared her thoughts on entitled travelers. Then, Christopher Elliott enlightened us about the traveler whose letter to an elite passenger was published in the Minneapolis Star-Tribune. So, now it’s my turn to talk entitlement. This Thanksgiving, I’m...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
