Baggage reporting rules protect passengers and handicapped mobility devices. The Department of Transportation (DOT) released new baggage reporting rules about a year and a half ago. Passengers are not very excited about the new rule, but they should be. The important...
Amazingly, 1 out of 4 car rental travelers is wrongly accused of unjust rental car damage charges. A recent poll of Travelers United subscribers found that 25 percent of members have experienced unjust rental car damage charges. The surprising results come from a...
Missed airline connections caused by system delays should be the responsibility of the airlines. Recently, a study using DOT data showed that airline delays that cause missed airline connections have been increasing at an alarming number of airports across the...
Since 2002, passengers have paid TSA Aviation Security Checkpoint Fund whenever they pay for their airline tickets. Is it a tax or a user fee? Originally set at $2.50 per segment, Congress raised the Aviation Security Checkpoint Fund (TTSA) Fee to $5.60 per one-way...
Make international travel easier and less stressful with these customs agents’ tips. US Customs and Border Protection (CBP) presents this list of customs agents’ tips for anyone traveling internationally. These tips can be found in the CBP “Know Before You...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
