Airlines are cutting flight availability dramatically and unexpectedly. Fewer on-time flights do not bode well for future bookings. The Transportation Security Administration (TSA) recently announced that they are now recording the most fliers at US airports. More...
Airline passengers are “worth” different amounts of money in various countries and states. The value of life varies depending on where the case is brought to court. The value of life is not what many would have guessed. Although the US is at the top of the...
Major airlines and airline unions have protested the establishment of airline safety rules of semi-private airlines that skirt training and security rules followed by scheduled airlines. When this article was first published about airline safety rules and...
Seven principles for aviation consumer protection. Travelers United, together with other consumer groups, has outlined seven principles to guide airline consumer protection. Six years ago, consumer groups released the principles to the Washington establishment. They...
Both airlines and passengers bear responsibility for the recent spate of misbehaving travelers. Airline passengers are normally nice folk with good manners. However, the airlines have taken advantage of passengers’ good manners and reduced safety in a drive to...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
