5 airport danger points where infrequent fliers slow things down. There’s a scene in the movie “Up in the Air” that made most regular travelers either laugh or shake their heads in rueful agreement — George Clooney is telling his assistant about...
Cruise travel insurance can be a lifesaver or at least a trip-saver, but extra time before a cruise is the best self-insurance. Beyond insurance, travelers can help themselves by not cutting things too close for arrival before a cruise or a tour departs. Extra time...
Seven times able-bodied passengers might not want an exit-row seat For many economy-class travelers, an exit-row seat is the holy grail of seating. And generally, everyone wants to sit in one. As a travel agent, I’ve had several families with young children or...
Why there isn’t a “best hotel” in town — or most anywhere. As a travel agent, there are many times I get asked, “What’s the best hotel?” No agent knows every city or resort area in the world personally. But even with main tourist...
Changing a return flight on a round-trip ticket can trigger massive additional costs. Whatever they say and however they explain it, increased return flight costs are often pure gravy for the airlines. Indeed, if passengers change from primarily empty to full flights,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
