Let me start out this post by saying succinctly — I LOVE a no-resort-fees policy. When resort fees first began, they were usually relatively low, and often optional. Resort fees might have covered things like parking, the gym, maybe a couple of cocktails, sports...
Are housekeeping fees the next step for hotels as they follow airlines to “unbundled fees”? Martha Stewart, I am not. A friend told me a story of how she avoided being late by deciding not to make her bed on one particular morning, and my thought was,...
Airlines are selling tickets from the US to Greece, but IT glitches still exist from the pandemic. Back in late March, two clients who had gotten their vaccination decided to book a trip to Athens in hopes of Greece being open in July. They booked a codeshare flight...
As demand grows, airlines cut service. This is a phenomenon that I never thought I would see. No airline ever wants to acknowledge airline staff issues with their flights are real. American Airlines did last week when they decided to “build in additional...
AA was the first to cancel operations due to staffing problems. Soon others will as well. Any situation involving labor staffing problems is complicated. But it’s pretty clear that American Airlines did furlough many pilots. And pilots who have been away from...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
