Communication makes all the difference in airline travel. As the airline industry returns towards what we all hope will be SOME sort of standard, many travelers are nostalgic for what now feels like the good old days of even a mediocre flying experience. It seems that...
Sometimes there are benefits to early booking. Other times the benefits are not a sure thing. Especially for holiday and special event travel, there have long been benefits to early booking — better prices, better seat assignment availability, and more choices. And...
Sometimes passengers need to get paid seat assignments Whether you don’t have status with a particular carrier, or you’re just flying on a fare or an airline that doesn’t allow for free seat assignments, there are times when paid seat assignments are...
All hotel rooms are not created equal. Some are discounted. Others never are. Whenever I see the discount hotel site Trivago ad with the two women checking out, I get angry. One leaves happily with a $129 rate until she hears the next guest got a $99 rate, I get mad...
You used to hear that travel agents won’t be needed anymore. Today, we need travel agents more than ever. I have been in the travel industry for decades. And for decades I’ve heard it’s a dying industry. Yet, in 2019, the travel agent business was...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
