After three years American travelers yearn for a “new normal” for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But...
Complex airline rules mean many interpretations Airline rules are complicated enough that even most frequent fliers have a hard time keeping track of them. However, even many airline employees can’t keep track of them, and airline rules are subject to many rule...
Mandatory hotel fees are different from airline fees. We live in polarized times. When President Biden recently talked about getting rid of “junk fees,” he hit on one thing about which almost all Americans agree. Almost all travelers worldwide agree —...
Why travel means so little until we can’t do it This blog is often about the hassles and problems of travel. But like so many other things, you don’t realize how much travel means to you until you can’t do it. So today I’m writing about travel...
Many Americans have never stopped using travel agents. Others, particularly the younger generation, have never used one. Some travelers formerly had travel agents (or advisers), but because that person retired, or they just figured online was easier, they have...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
