by Janice Hough | Oct 19, 2010
It was one of those theoretically simple changes that turned out to be a potential nightmare. A client booked an advance-purchase business class ticket and then found he needed to change the return to come back earlier. This can be a very expensive proposition. As...
by Karen Fawcett | Oct 19, 2010
Traveling with someone, other than a significant other (and even then) necessitates a lot planning. How do you make a trip the best possible? How do you keep it from turning into one from hell? No matter how well you know someone, spending a concentrated period of...
by Charlie Leocha | Oct 18, 2010
JetBlue launched a series of video ads that poke fun at other airlines. The tagline is, “You wouldn’t take it on the ground; why take it in the air?” Here are four videos from this series dealing with baggage fees, non-stop flights, drinks on planes...
by Janice Hough | Oct 18, 2010
The flight time was perfect — a 3:15 p.m. nonstop from San Francisco to Orlando on a Friday afternoon of Martin Luther King’s birthday weekend. With that in mind, my clients booked a five-day stay at Disney World, because the flight time meant they...
by Ned S. Levi | Oct 18, 2010
You purchase tickets to fly to Los Angeles, and pre-pay your luggage fee. You arrive at the airport 2 hours prior to your flight and check-in your luggage. At the LAX luggage carousel your bag never appears, so you file a claim and proceed to your hotel. Just before...
by Charlie Leocha | Oct 15, 2010
I know that this headline sounds nonsensical. But this is what Delta is proposing in its comments to the pending DOT proposed rulemaking. Delta feels that access to extra airline fees should be negotiated with and sold to the giant computer systems that power...
by Janice Hough | Oct 15, 2010
Southwest Airlines, once known as a no-frills airline, has now become one of the carriers giving travelers the most frills included with their tickets. These days, when even free peanuts are considered a luxury, Southwest will eliminate transferability of tickets. I...
by Charlie Leocha | Oct 14, 2010
Here is the TripAdvisor list of the Top 10 brewery tours across America’s fruited plains. Most of these brewery tours are still free, but, even those with fees don’t charge enough to scare anyone away. Karen Drake, of TripAdvisor, notes, “In addition...
by Janice Hough | Oct 14, 2010
My client hasn’t quite made premier status this year, but she decided it was worth any reasonable amount of money to avoid the back of the plane with United, especially on a long flight. Thus, when we booked a trip to India via Frankfurt, she cheerfully went to...
by Charlie Leocha | Oct 13, 2010
The famous Michelin Red guidebooks are some of the most trusted in the world when it comes to selecting restaurants and hotels. They have just released their latest dining guide for New York City 2011. In a city that never sleeps, this book provides trusted...
