Small claims court may make sense — but only if your losses are between $2,500 and $25,000, depending on where you file your claims. When something goes wrong on an airline trip, the normal course of action is to petition the Department of Transportation (DOT) for...
Missed connections caused by airline delays should be the responsibility of the airlines. Recently, a study indicated that airline delays have increased at airports across the country. The usual question Travelers United receives is whether or not these delays are...
Like Medieval serfs, passengers cannot fully access America’s legal system for aviation consumer rights. The state and local US court systems strictly limit America’s aviation consumer rights litigation. Passengers must plead a case to the federal courts,...
Medication regulations vary significantly from nation to nation. Drugs that you use at home may be banned at your destination. Many travelers, including me, must carry important medications with them, including some that are restricted due to their contents and...
Will extra airline fees disappear? That is the question. There are two camps in this airline-fee battle. Some see airline fees disappearing. Others see them becoming a bigger part of the total airfare cost. As airfares plummeted during the pandemic, the percentage...
The newest FAA bill mandates that airlines tell passengers their rights when faced with computer system failures. As airline computer system failures multiply, Congress in the FAA bill tells airlines they must prominently post what services they provide impacted...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
