Bad airline behavior is rampant but it results in no fines. Passenger fines are $1 million records. Domestic aviation fines are at an all-time low. This, even as airlines lie to customers and withhold refunds. Plus, the airlines make schedule changes at the last...
At DOT changes move slowly — 2015 Advisory Committee recommendations still are ignored Earlier this week, I wrote about laws that were passed in 2016 and 2018 but are still not acted on by the Department of Transportation (DOT). This is not an isolated event. DOT...
DOT regulations to protect airlines have become anti-consumer rules The Department of Transportation (DOT) and the Federal Aviation Administration (FAA) have made rules over the years that were designed to help the struggling airline industry. Keeping the industry...
File comments with the CFPB about hidden fees for everything from airline tickets to hotel resort fees and concert tickets to banking fees. Let your government know you are tired of extra fees. The Consumer Financial Protection Bureau (the CFPB) asks Americans to file...
DOT is failing to serve the public interest and openly serving the airline interests If anyone examines the founding documents of the Department of Transportation (DOT) and the deregulation of the airlines through the Airline Deregulation Act (ADA), they will find...
Why airlines are clamoring for another no-fly list. America doesn’t need it. In a letter first reported by Reuters and first published in full by The Points Guy, CEO Edward Bastian of Delta Air Lines has called on Attorney General Merrick Garland to “support our...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
