File comments with the CFPB about hidden fees for everything from airline tickets to hotel resort fees and concert tickets to banking fees. Let your government know you are tired of extra fees. The Consumer Financial Protection Bureau (the CFPB) asks Americans to file...
Our FTC should guarantee truth in advertising Many users know that what they see on Instagram is not real life. There is a lot of uncertainty of truth behind those incredible photos. Yet what happens when the manipulation behind the camera on Instagram posts is more...
What appear to be a-la-carte service costs are really resort fees in disguise On August 18, 2021, the Wall Street Journal profiled the fourth-largest hotel group in the country. MCR hotels were touted for charging guests for individual hotel amenities. The main hotel...
Undisclosed advertising is a growing problem in social media Paid influencers are a form of advertising. Everything that paid influencers do or wear can be monetized. And it is. Yes, there are FTC advertising rules. The enforcement however is non-existent. The Bucket...
Hotels should pledge truth in advertising — include any mandatory fees in the room rates Consumers are the only groups not requesting money from Congress. Consumers ask for truth in advertising. Include all mandatory lodging fees in the room rates. For hundreds of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,800
Denied boarding (bumping) compensation increased to a maximum of $1,550.
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
