Hotels should pledge truth in advertising — include any mandatory fees in the room rates Consumers are the only groups not requesting money from Congress. Consumers ask for truth in advertising. Include all mandatory lodging fees in the room rates. For hundreds of...
Deceptive hotel resort fees are cropping up in Washington, DC Washington, DC, has seen a 450 percent increase in the number of hotels that charge deceptive hotel resort fees in just one year. Marriott Hotels, headquartered right in the DC suburbs, has been accused by...
When hotels charge resort fees the city loses tax revenue and consumers lose the ability to comparison shop New York City has seen an incredible explosion in hotels charging resort fees in 2017. In May 2016, fifteen hotels in the city charged resort fees. Today, in...
Mandatory resort fees are a sneaky way for a hotel to advertise one low price but charge travelers a much higher price when they get to the hotel. Resort fees are seeping in to America’s hotels at a rapid rate and they are usually never included in the initially...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits.
Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
Creation of the DOT Consumer Advocate to focus on aviation consumer protections
Full Fare Act — Advertised airfares now include all mandatory taxes and fees
Lost/damaged/delayed luggage compensation limit increased to $3,500
Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
Once airfare is purchased, that airfare and ancillary fees cannot be increased
Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
