Travelers United is fully committed to truth in travel advertising. As a consumer protection organization focused on travel, an increasing concern we have heard over the last few years is that people are confused about the travel content they see on social media. Big...
New restaurant junk fees are deceptive and unfair Restaurants across America are dealing with higher prices of food in a post-COVID world. In places like Washington, DC, the restaurant scene is simultaneously learning how to implement a new law that changes the way...
Junk fees disclosure is material to the consumer’s decision Travelers United defeated Sonesta Hotels’ attempt to have a lawsuit challenging junk fees practice stopped. It was dismissed and sent to a jury on Thursday, March 21, 2024. As the Court explained, “a...
What appear to be a-la-carte service costs are really resort fees in disguise The Wall Street Journal recently profiled the fourth-largest hotel group in the country. MCR hotels were touted for charging guests for individual hotel amenities. The main hotel profiled in...
Travel influencers must follow the FTC rules on truth in advertising. When we only saw travel advertisements in newspapers and on TV, consumers could rest assured knowing there was some truth in advertisements. After all, advertising options were fairly limited, and...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
