File comments with the CFPB about hidden fees for everything from airline tickets to hotel resort fees and concert tickets to banking fees. Let your government know you are tired of extra fees.
The Consumer Financial Protection Bureau (the CFPB) asks Americans to file comments and say they hate junk fees like hotel resort fees, banking fees, ticket fees, and any surprise extra fees. File comments. They want to hear about your experience with these fees. So please – tell them!
To help end hotel resort fees, you can give feedback about your experience. Submit a formal comment by clicking here and then clicking a statement that says “submit a formal comment.” This document has a comment period that ends on 03/31/2022.
The Federal Trade Commission has long been studying “drip pricing” (another word for extra fees). These are fees that are added to the “full advertised price.” Every consumer has experienced them and has hated being stuck with these additional and unadvertised fees. You all should go to the regulations.gov site and file comments in writing. That way, the government will know you are unhappy.
Learn about sending your voice to Congress or the FTC.
Travelers United is making it easy to reach out to your representatives in Congress and the federal government.
• Link here to file comments: https://www.federalregister.gov/documents/2022/02/02/2022-02071/request-for-information-regarding-fees-imposed-by-providers-of-consumer-financial-products-or
• Send Email: [email protected]. Include Docket No. CFPB-2022-0003 in the subject line of the message. Or,
• Mail/Hand Delivery/Courier: Comment Intake—Fee Assessment, Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552. Please note that due to circumstances associated with the COVID-19 pandemic, the CFPB discourages the submission of comments by hand delivery, mail, or courier.
Writing to a government agency like this makes a difference. It helps lawmakers consider new issues they may not know about when drafting regulations. Writing a comment is a significant opportunity to make sure they hear your voice.
Let your government hear your concerns.
When submitting a comment, it can be just a sentence, and you do not have to leave your name. Still, for the ultimate impact, Travelers United recommends that you provide a quick introduction to who you are and where you live, Say how you encountered hidden fees while traveling, and conclude with how you would like to have the situation handled.
An example would be something like, “My name is Susie Gonzalez, and I live in California. Recently I stayed at The Knickerbocker Hotel in New York City in October 2019. I was shocked to learn that a $30 a day residence fee was added to the cost of my hotel room each day. This residence fee is more commonly known as a hotel resort fee. I was so disappointed to learn this fee was not part of the advertised price of a room. The fee did not seem to cover anything. I booked the hotel based on the listed price. I urge the government to make the advertised price of a hotel room the true price of a room. Please eliminate these hidden hotel fees.”
If you want to keep it even shorter, you could say something like, “My name is ( ), and I live in ( ). I strongly support a free market. Let consumers know the full price of an item. Please end hidden fees like hotel resort fees.”
The only way that we as consumers and voters have a chance to eliminate these junk fees is to let Congress and the federal government know that you do not like them.
Writing in to our government to tell them you hate these fees can have a real impact.
Please make the time to do this before March 31, 2022. Comments end that day!
The CFPB is on your side.
The Consumer Financial Protection Bureau is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly and don’t hide fees from Americans. Don’t only write to the CFPB about this issue. Let them know wherever you have a financial product or service problem.
Submit your complaints
Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer economic laws. Enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
Before you start a complaint:
Curious how the complaint process works? Follow the steps your complaint goes through to help you get a response about your issue.
Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.
Start your complaint here.
If you have a complaint with a financial product or service, tell us about your issue — we’ll forward it to the company and work to get you a response, generally within 15 days.
Start a new complaint.
Submitting a complaint helps you.
We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint, the CFPB will contact you with an answer — most companies respond to complaints within 15 days.
Submitting a complaint helps others.
By coming to us, you aren’t just helping yourself. Your complaints play a role in everything we do, allowing us to identify problems and prioritize our work.
Don’t just whine. Do something—file comments with the CFPB. Be part of the solution.
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Lauren joined Travelers United in 2015. Founded Kill Resort Fees, the only site devoted to ending hidden hotel resort fees. Armed with an arsenal of frequent flyer miles and some extreme budgeting skills, Lauren traveled around the world through 37 countries. Accomplishments include eating at the world’s largest restaurant in Syria, bungee jumping off the Victoria Falls Bridge on the Zambia/Zimbabwe border, running into Anthony Bourdain at a Mexican restaurant in Cambodia and cage diving with Great White Sharks in South Africa.
